China Eastern Airlines

68 reviews - - Updated 2 hours ago


My wife and I flew from brisbane on 1st may to Frankfurt. The first leg to Shanghai was good. The second leg was pathetic, we booked window and...

Read more about « horrible »
Economy BNE - FRA 05/2019

Travel Agent

I started my experience with China Eastern Airlines in Chicago, IL. They messed up my original schedule and I had to be re-routed. That was Sunday, November 4, 2018. My luggage never made it to its destination. Currently, I still have no luggage. I understand things happen. The customer service has been nothing. Nobody answers phone numbers, nobody communicates the status of my bags. I went to the airport and spoke directly with a representative from China Eastern and told them about my situation. They routed my baggage to a destination where I am not staying or never was staying. So now, it’s Friday, November 9 and still no luggage. The best part is that the offered me for my inconvenience lounge access and a PRIORITY LUGGAGE TAG! What????? I have no luggage! It’s been a horrible experience! I work in the travel industry and will never recommend this airline!

Read more about « Travel Agent »
Economy ORD - MNL 11/2018

Delayed flight with luggage missing on arrival.

When we arrived in Shanghai, the person in charge of managing transfers told us that because of the delay of the flight from Paris, our transfer to Tokyo would take place on another flight. Then at the transfer counter, without another word, they told us to board.

We discovered that our flight to Tokyo was also delayed. During boarding, there was no trace of us in the system. Panic on board, they reissued us boarding passes. Everything would have been fine, if our luggage hadn’t stayed in Shanghai despite what they told us.

The staff at the Shanghai airport was unfriendly, panicking at the tiniest things. In short, an airport to avoid.

However, the flight to Tokyo had no problems.

Read more about « Delayed flight with luggage... »
Economy PVG - HND More than 3 years 1 views

Nice Flight :)

- A very nice flight from Singapore to Shanghai with MU546. It was a China Eastern flight made on a plane from Shanghai Airlines. - Check-in...

Read more about « Nice Flight :) »
Economy SIN - PVG More than 3 years 1 reactions 174 views


The plane was an Airbus A330. The meals were of decent quality and you could have drinks whenever you wanted. There was a choice of films available. The stewardesses couldn't speak a word of French and only very little English. The window blinds were down from take-off.

Everything went perfectly, from baggage check-in to boarding. The outbound flight was on schedule; the return flight arrived in Paris half an hour late.

The landings were gentle. It was a young woman pilot for the return flight (true gender equality). We also had the same seated tai-chi session on the 13-hour return flight as on the outbound flight! You have to enter into the spirit!
At €535 for a two-way ticket, it was fantastic!

Read more about « Perfect! »
Economy CDG - SHA More than 3 years 7 reactions 515 views

A good connecting flight

The check-in process was a bit long, but this was nothing serious. There were no problems with the baggage, despite it being two kilos over the limit, and you could have two items checked in to the hold.

Boarding was a bit disorganised, though there were no major hitches. The flight itself was pleasant, with a meal and drinks service included. There were two main dishes to choose from and the quality was fairly good for a flight with a Chinese airline. There was no IFE system on this old A330. There was, however, plenty of legroom.

Read more about « A good connecting flight »
Economy PVG - NRT More than 3 years 2 reactions 177 views

A trip with a Chinese airline

The flight was pleasant overall.
The descent was long so we had to turn off our electronic devices very early.

You couldn't use a phone but on the other hand e-readers and tablets were OK. Attention, iPods are treated the same way as phones.

The meal was small but good, and the crew came by again to serve drinks.

There was an obvious lack of security. There was no enforcement of seatbelts, and when the passengers didn't follow the rules the crew didn't say anything.
Comfortable seat.

Read more about « A trip with a Chinese airline »
Economy PVG - SHE More than 3 years 1 reactions 147 views

A very low-cost flight

The price for this flight between Shanghai and Shenyang was good, but the quality of the service was as low as the price. Admittedly, the plane was in pretty good shape and had with enough legroom. However, the flight crew was not very cheerful or even pleasant. All of this is to say that my flight had minimum comfort for a minimal price.

Read more about « A very low-cost flight »
Economy PVG - SHE More than 3 years 1 reactions 190 views

A journey of two enjoyable hours

This flight departed very early in the morning for Shanghai. Comfort levels were minimalist but sufficient for such a short flight. There was a...

Read more about « A journey of two enjoyable... »
Economy SHE - PVG More than 3 years 5 reactions 638 views

Pleasantly surprised

We had read a lot of negative reviews about this airline and as a result we were apprehensive.

In the end, there was nothing to complain about. It's true that the best way to judge an airline is how it handles problems, but since everything went well for us, we'll just talk about the trip.

First of all, there were no delays. The seats, the meal and snack, the takeoff, the temperature and the in-flight information were basically at the same level of other airline companies.

It turned out that there were not a lot of films in French and what's more they were subtitles in Chinese, but that wasn't really a problem. The flight crew came by frequently to offer water.

In conclusion, we were pleasantly surprised and would not hesitate to use this airline again, especially at this price.

Read more about « Pleasantly surprised »
Economy SHA - MEL More than 3 years 2 reactions 274 views
Write your review

68 traveler reviews

Overall rating

2,5 / 5
2.5 stars over 5 - Based on 12 customers reviews
5 stars




Ratings summary

Value (price + quality) 2,67 / 5
Comfort 2,83 / 5
Costumer service 2,83 / 5
Your opinion of security 3 / 5
Food 2,67 / 5
Management of luggage 3,11 / 5
Comfort 2,83 / 5
Detailed ratings »

Opinions about China Eastern Airlines

Author Title Rating
vel horrible 1/5
Opinions about China Eastern Airlines

order by Date  - Rate  - Interest

filter by 

9 travelers pictures

Discover your next flight in pictures

  • Flight pictures #1
  • Flight pictures #2
  • Flight pictures #3
  • Flight pictures #4
  • Flight pictures #5
  • Flight pictures #6
  • Flight pictures #7
  • Flight pictures #8
  • Flight pictures #9