THOMAS COOK, a transatlantic version of RyanAir

Review of T166 about the flight Thomas Cook Airlines between Manchester and Orlando Intl on 28/09/2017 in Economy

I have flown across the Atlantic on countless occasions, from the days of Freddie Laker, Pam Am, Monarch etc., to more recent credible airlines, such as Virgin, BA and recently Thomson’s, and must say my flight with Thomas Cook was by far and away the worst I have ever experienced.

A total of over three hours of delays, no apologies, no consideration.

Rude staff, poor food, charges for every little item, £5 for a coffee or a warm beer, no offering of water, completely contradictory to medical advice not to allow dehydration on board a plane, £3 for headphones, an extra £5 for entertainment, no rear seat screens, you are told to download an App to your device but no charging points provided. The Thomas Cook Clone "airtanker" from Manchester must be the most dated plane flying the Atlantic.

Food was very poor and the only beverage was a tiny cup of coffee or cold tea.

Paid extra for legroom but couldn't use the overhead locker because the crew were using it

Avoid this airline at all costs, rubbish service.

Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
1 / 5
Costumer service
1 / 5
Your opinion of security
2 / 5
1 / 5
Was this review helpful?

Most read opinions about Thomas Cook Airlines

By T166, about Thomas Cook Airlines, , close to Manchester, England, United Kingdom
Posted online by admin, on 7 November 2017, view original version
Flag this review

Are you a representative of Thomas Cook Airlines and would like to reply to this review or be notified by email when reviews are published about your airline company? Please contact us!

Add a comment

Read Thomas Cook Airlines reviews