I have flown across the Atlantic on countless occasions, from the days of Freddie Laker, Pam Am, Monarch etc., to more recent credible airlines, such as Virgin, BA and recently Thomson’s, and must say my flight with Thomas Cook was by far and away the worst I have ever experienced.
A total of over three hours of delays, no apologies, no consideration.
Rude staff, poor food, charges for every little item, £5 for a coffee or a warm beer, no offering of water, completely contradictory to medical advice not to allow dehydration on board a plane, £3 for headphones, an extra £5 for entertainment, no rear seat screens, you are told to download an App to your device but no charging points provided. The Thomas Cook Clone "airtanker" from Manchester must be the most dated plane flying the Atlantic.
Food was very poor and the only beverage was a tiny cup of coffee or cold tea.
Paid extra for legroom but couldn't use the overhead locker because the crew were using it
Avoid this airline at all costs, rubbish service.
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