46 reviews - - Updated 21 hours ago

No Compensation for Suitcase After Four and a Half Months (After Delayed and Cancelled Flights)

It has been four and a half months since Egyptair lost my suitcase. Since then, I have not received my suitcase or any compensation. This all happened after my husband and I experienced delayed flights and cancelled flights without any prior communication. In my dealings with Egyptair, my communications have been ignored most of the time. The service I have received from Egyptair throughout my entire experience with them has been extremely poor and very disappointing.

Egyptair eventually came back to me with an offer to pay only 68% of my missing suitcase claim. Except for the things that Egyptair can never pay me back for (the three days of holiday in Rome that we lost and will never get back, my wedding earrings that I took with me on holiday, the sentimental souvenirs of the places we visited), they are not even willing to pay me the full amount of the missing items in my suitcase. Shame on you Egyptair. I will never ever fly with Egyptair again. I would rather pay double the price anywhere else, as you lose a lot more by flying with Egyptair anyway.

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Economy FCO - JNB 06/2019

Airline from another world!

I’ve just returned back from JFK airport where this airline forced my parents to pay extra baggage fees while each has just the number of baggage identified as the international flights information in the booked tickets. Nevertheless, upon trying to discuss with the one in charge and showing him the information received just after booking and assuring that we have never received any update in this regard he refused to solve the issue and even refused to look at the tickets ‘ information. I don’t recommend this airline at all under any circumstances.

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Economy JFK - CAI 02/2019
Dr. Salam

very good

leg room is excellent, entertainment was great, meal was very good, was on time , luggages is great (32 kgx2) service was very good the flight attended was smelling all the time and very positive

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Business BCN - CAI 08/2018
Ahmed Medhat

Perfect as usual

Good plane, with excellent crew
the quality of food and the available options are great in light of ticket price
check-in departure and landing on time "as usual with egyptair"

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Economy FRA - CAI More than 2 years

Waste of money

Please they need to update their airlines, no individual tv and coming back from our trip, our flight was delayed for more 8hrs, they didn't give us hotel to stay and the costumer service was too poor.

I will never ever use egyptair in life.

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Economy LOS - YYZ More than 3 years


The flight was nice, delicious food, and nice staff.

Boarding was well organized with priority barfing and separate for business class passengers.

Service was great as usual on Egypt air.

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Business YXU - JFK More than 3 years
Nora Tanious

Very good

All in all is very good.

Food was good.

Seats good.

Landing and take off were excellent.

Service of flight attendants very good.

Check-In and Boarding organised.

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Economy CAI - AUH More than 3 years

"Extremely pleasant, an underrated airline that is vital for the limping Egyptian Economy"

Despite the recent events of this exact flight crashing, the flight crew did everything they could to make us feel comfortable and reassured us of our safety.

Although the plane was old, Egyptair maintains their planes very well. The plane was spotless, and that was very appreciated.

The food and entertainment was nothing to ride home about, but perfectly acceptable considering the fare cost. The plane left and arrived on time, the usual in my experiences with Egyptair. The landing was silky smooth, Egyptian pilots are renowned for their nice landings!

Anyways, please do consider Egyptair in your future travels, it is certainly not a bad airline, and they really are striving to be the best they can be amidst these difficult times for the country and its weakening economy!

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Economy CDG - CAI More than 3 years 2 views
Yousef Shabana

A little limited but fast.

This airline offered all of the essentials for a four-hour flight.

No French publications and no audio/video system in French.

Friendly flight crew. The plane was an A320.

For a destination in Egypt, you lose less time than you would with Turkish (a more modern A330).

88 lbs. of luggage allowed: a real advantage.

The transfer to Hurghada was a little complicated.

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Economy CDG - CAI More than 3 years

Extremely pleasant

This airline is underrated, the flight was almost perfect.

Although the crew may come across as cold, what do you expect from a government owned airline!

Entertainment also need some improvement, but seats were comfy!

Read more about « Extremely pleasant »
Economy CAI - BRU More than 3 years
Yousef S.
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46 traveler reviews

Overall rating

3,25 / 5
3.25 stars over 5 - Based on 8 customers reviews
5 stars

Ratings summary

Value (price + quality) 3,5 / 5
Comfort 3,57 / 5
Costumer service 3,25 / 5
Your opinion of security 3,38 / 5
Food 3,43 / 5
Management of luggage 3,5 / 5
Comfort 3,57 / 5
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16 travelers pictures

Discover your next flight in pictures

  • Photo générale
  • Divertissements en arabe (Om Kalsoum)
  • Flight pictures #3
  • Flight pictures #4
  • Le Boeing 777-300 ER
  • Le Caire Nord
  • Croatie
  • Flight pictures #8
  • nourriture: très bonne pour le poulet mais le reste bof.
  • Abdelhalim Hafez dans Yûm min 'Umrî
  • Flight pictures #11
  • Ecran individuel
  • Repas chaud (viande)
  • Delta du Nil
  • beau écran mais très lent honnêtement
  • Flight pictures #16

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