Air Mauritius

43 reviews - - Updated 15 hours ago


In July 2017 myself, my wife and 2 children aged 1 and 3 travelled to Mauritius. As a regular kestrel Flyer, I expected better treatment and better...

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Economy LHR - MRU More than 2 years 2 reactions

Really Short.

Leg via Mauritius to return to the city. The 35-minute flight was on an Airbus A340 Jumbo Jet, which I assume was because of the amount of passengers who travel between these 2 islands in the Indian Ocean.

Nevertheless, this flight allowed me to get an idea of layout of the economy cabins on Air Mauricius, and they were really cramped. I think that a long-haul flight in economy class in that cabin would be pretty uncomfortable.
In any case, no complaints for this short 35-minute leg where the plane didn't even reach cruising altitude.

Check in at Saint Denis was pretty tedious

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Economy RUN - MRU More than 3 years

Good airline

This was the first time that I've taken a B747-SP.
In fact, it was a shortened 747. It's a little strange but this type of plane carries fewer passengers than a 747-400 but with an almost larger range.
Obliging flight crew.
Meals were very good.
They followed the schedule.
There was an overall feeling of security.

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Economy CDG - MRU More than 3 years 5 reactions 22 views


The cabin crew were incompetent and in a hurry to dish out the revolting meals. There was no pre- or after-dinner drink available. They served dessert without clearing away the plates. The plane was old and you couldn't choose what film to watch. The chief steward was overworked. It's expensive considering the only thing you can really do is sleep.

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Business MRU - CDG More than 3 years 7 reactions 77 views

Good service but sub-par entertainment (older cabin)

I'm a little disappointed with Air Mauritius. On the outside their planes look relatively modern and "new." The Business Class seat itself was...

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Business MRU - CDG More than 3 years 1 reactions 104 views
Jordan D.

Flight was ok

Check-in pretty fast.
Unfortunately they changed our pre booked seats and we got some in the middle raws of the plane.
Borading on time and efficient.

Ife fine but quality of the screen is a bit outdated. Size is ok

Diner and breakfast were fine and we had the choice between two meals during the flight tey come several time with water.

Seats are OK, not particular comfortable but not bad.

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Economy MRU - CDG More than 3 years 1 reactions 7 views

Appalling, don't respect their commitments

My wife and I were traveling with our 22-month old baby so we specifically reserved 3 seats together so we could better take care of and manage the baby on our return from vacation. However, to our astonishment during check-in a stewardess told us that we would be seated separately, with me 10 rows away from my wife and baby. What's more our baby was sick and did not like being separated (which is why we had specifically reserved adjoining seats in advance). During the entire length of the flight, no member of the flight crew tried to help my wife or to clean the seat where the baby had thrown up.

In short, I'm leaving this review in order to make sure that this type of incident, which I consider extremely serious and unprofessional, does not happen again since during the flight several passengers encountered the same exact problem.

Best regards.

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Economy CDG - MRU More than 3 years 6 reactions 241 views

The pleasure of travelling

We recommend this airline to go to Mauritius.
The crew was extraordinary, friendly, kind, attentive.
The meal, which included an appetizer, was very good. There were no restrictions.
The airplane was a bit old, but still very good.
No problems on takeoff and landing.
Information, boarding, check-in: all perfect.
In-flight entertainment was a bit limited, with a somewhat old screen. When you travel at night, though—as we did in this flight—, this isn't a problem.

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Economy CDG - MRU More than 3 years 5 reactions 161 views

Flight cancellation

Our flight to Pierrefonds St Pierre, Reunion, was scheduled to depart at 1:35 p.m. (MK256).

With no explanation, the flight was cancelled and we had to head to St Denis at 3:45 p.m. (MK238). Upon arrival, we had to take a bus to cross the island and get to our final airport. We were 35 people in this situation. It’s common practice for Air Mauritius to cancel flights and make agreements with Air France to save money.

In the end, there was a four-hour delay and no way of getting a compensation because Air Mauritius never answers. When will there be an efficient co-operative to force them to respect the passengers and make them pay compensations?

The state of the plane often leaves a lot to be desired. The lavatories were dirty, with a strong smell of urine.
People really have to avoid flying with this airline for them to realize their lack of consideration for their passengers.

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Economy MRU - RUN More than 3 years 1 reactions 33 views

Perfect flight

A one-and-a-half-hour flight for 560 km. The cabin was disinfected before takeoff, as they usually do between the islands of the Indian Ocean (among...

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Economy MRU - RRG More than 3 years 21 reactions 105 views
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43 traveler reviews

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1 stars over 5 - Based on 1 customers reviews
5 stars

Ratings summary

Value (price + quality) 1 / 5
Comfort 1 / 5
Costumer service 1 / 5
Your opinion of security 1 / 5
Food 2 / 5
Management of luggage 1 / 5
Comfort 1 / 5
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