15 reviews - - Updated 18 hours ago

substandard customer service- baggage damaged by the ground staff- doesnt want take responsibility

My suitcase has been damaged when it arrives in Semarang due to mishandle by one of the baggage crews, the stitching on the border was teared off...

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Economy SIN - SRG 08/2019

Never again

The check in was very efficient and staff were great! The flight was smooth and attendants efficient. Leg room was almost non-existent for anyone more than 150cm tall. The seats were taken from a Medieval Torturer's handbook; the food was almost inedible! In fact, after three legs of flight with Silkair (Cairns-Singapore-Da Nang - Singapore) I rejected the offer of any further food. I will never fly with Silkair again even though that means that I will need to travel by train for a distance of over 1500km to get to the next International Terminal. And, yes, the pilots also need to learn that they really do NOT need to slam the plane down onto the runway when there is no crosswind, turbulence etc.

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Economy SIN - CNS More than 2 years
Ian C

Singapore Quality

You can feel the professionalism of the parent company, Singapore Airlines. High-quality meal served on board. The flight crew was cheerful and...

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Economy RGN - SIN More than 3 years 5 views

Good Flight. Terrible Experience with Security.

Continuation of my trip to Mandalay. Arriving from Singapore, the plane stopped in Rangoon where all of the passengers were asked to leave the...

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Economy RGN - MDL More than 3 years 21 views

Better than a low-cost airline, but much worse than its parent company, Singapore Airlines

Since it often has a monopoly on direct flights linking secondary towns to Singapore, this airline benefits from a market that is unfavorable to its passengers.
66 lbs of luggage.

To sum it up, this is an airline of local interest without any major flaws or strengths.

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Economy BPN - SIN More than 3 years 3 reactions 35 views

The art of service

Silk Air is Singapore Airlines' low-cost airline.
We flew on a brand new Airbus A320-200.

An unproblematic flight from the practical point of view.

However, when it came time for dinner there was only once choice left: fish with a very exotic accompaniment. The stewardess recognised our problem, and without us needing to ask her, she went to business class and came back with two dishes for us that were better suited to our European tastes.
And all this with a big smile.
Thank you.

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Economy SIN - CEB More than 3 years 2 reactions 32 views

Good flight

Slightly delayed (30 min), but a normal flight between Singapore and Phnom Penh otherwise, though the captain did explained what was happening in good humour as a part was being changed on the plane.
Refreshments were served onboard.

Baggage retrieval in Phnom Penh was very rapid.

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Economy SIN - PNH More than 3 years 3 reactions 10 views

Delay at the Singapore airport

When we arrived at the Singapore airport, there was a 2-hour delay because of a breakdown. Ok, that's nothing, we're on vacation. Once we went through the X-rays they had us wait in a room; then the plane landed and the told us that because of a technical problem, we had an extra 1-hour delay, and then we finally boarded. The level of comfort was great: a small meal plus a snack, the TVs weren't individual but what they showed was really funny (ex: the French TV show A mourir de rire), friendly flight crew, clean bathrooms. I recommend this airline despite the delay.

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Economy SIN - HKT More than 3 years 2 reactions 72 views
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15 traveler reviews

Overall rating

3 / 5
3 stars over 5 - Based on 5 customers reviews
5 stars

Ratings summary

Value (price + quality) 3 / 5
Comfort 2,6 / 5
Costumer service 3,8 / 5
Your opinion of security 3,8 / 5
Food 2,4 / 5
Management of luggage 3,6 / 5
Comfort 2,6 / 5
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