Silkair

12 reviews - - Updated 3 hours ago
MI / SLK

Never again



The check in was very efficient and staff were great! The flight was smooth and attendants efficient. Leg room was almost non-existent for anyone more than 150cm tall. The seats were taken from a Medieval Torturer's handbook; the food was almost inedible! In fact, after three legs of flight with Silkair (Cairns-Singapore-Da Nang - Singapore) I rejected the offer of any further food. I will never fly with Silkair again even though that means that I will need to travel by train for a distance of over 1500km to get to the next International Terminal. And, yes, the pilots also need to learn that they really do NOT need to slam the plane down onto the runway when there is no crosswind, turbulence etc.

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Economy SIN - CNS 11/2017
Ian C

Singapore Quality



You can feel the professionalism of the parent company, Singapore Airlines. High-quality meal served on board. The flight crew was cheerful and...

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Economy RGN - SIN More than 2 years 5 views
Nikolas

Good Flight. Terrible Experience with Security.



Continuation of my trip to Mandalay. Arriving from Singapore, the plane stopped in Rangoon where all of the passengers were asked to leave the...

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Economy RGN - MDL More than 2 years 21 views
jeff20e

Better than a low-cost airline, but much worse than its parent company, Singapore Airlines



Since it often has a monopoly on direct flights linking secondary towns to Singapore, this airline benefits from a market that is unfavorable to its passengers.
66 lbs of luggage.

To sum it up, this is an airline of local interest without any major flaws or strengths.

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Economy BPN - SIN More than 3 years 3 reactions 35 views
racam

The art of service



Silk Air is Singapore Airlines' low-cost airline.
We flew on a brand new Airbus A320-200.

An unproblematic flight from the practical point of view.

However, when it came time for dinner there was only once choice left: fish with a very exotic accompaniment. The stewardess recognised our problem, and without us needing to ask her, she went to business class and came back with two dishes for us that were better suited to our European tastes.
And all this with a big smile.
Thank you.

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Economy SIN - CEB More than 3 years 2 reactions 32 views
Alain76

Good flight



Slightly delayed (30 min), but a normal flight between Singapore and Phnom Penh otherwise, though the captain did explained what was happening in good humour as a part was being changed on the plane.
Refreshments were served onboard.

Baggage retrieval in Phnom Penh was very rapid.

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Economy SIN - PNH More than 3 years 3 reactions 10 views
slamet

Delay at the Singapore airport



When we arrived at the Singapore airport, there was a 2-hour delay because of a breakdown. Ok, that's nothing, we're on vacation. Once we went through the X-rays they had us wait in a room; then the plane landed and the told us that because of a technical problem, we had an extra 1-hour delay, and then we finally boarded. The level of comfort was great: a small meal plus a snack, the TVs weren't individual but what they showed was really funny (ex: the French TV show A mourir de rire), friendly flight crew, clean bathrooms. I recommend this airline despite the delay.

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Economy SIN - HKT More than 3 years 2 reactions 72 views
dzac
Translate

Vol sans problème, mais nourriture infâme.



Rien à redire sur le vol et le personnel. Mais beaucoup de plateaux repas ont fini à la poubelle tant ils étaient immangeables au petit déjeuner. Singapore fait des économie sur le dos de ses clients.

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Economy SIN - CEB 03/2018
Scubadoc
Translate

Prise en charge nullissime



Nous avons voyagé avec Silk Air le 30 septembre 2016 de Manado à Singapour. Vol prévu à 12h15 arrivée Singapour à 17h30 pour correspondance Singapour à 20h10 pour Paris. Le vol est annoncé avec un retard de 4 h ce qui évidemment nous faisait rater notre correspondance.

Après multiples tractations au départ la compagnie nous assure une prise en charge à Singapour avec logement à l'hôtel et possibilité de prendre le même vol pour Paris + 24 h. Ok pour nous mais à Singapour désenchantement total : personne pour nous prendre en charge... Je passe les détails et nous avons du racheter un billet (1100 euros) pour rentrer.

Nous avons contacté la compagnie par divers mails de réclamation sans aucun retour positif pour une éventuelle compensation. Donc je déconseille formellement cette compagnie pourtant filiale de Singapore Airlines et conseille aux éventuels clients de choisir une autre compagnie.

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Economy MDC - SIN More than 2 years
Serge C.
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12 traveler reviews

Overall rating

3,22 / 5
3.22 stars over 5 - Based on 9 customers reviews
5 stars
22%
4
22%
3
33%
2
0%
1
22%

Ratings summary

Value (price + quality) 3,89 / 5
Comfort 3,38 / 5
Costumer service 4,22 / 5
Your opinion of security 4,63 / 5
Food 3,38 / 5
Management of luggage 4,33 / 5
Comfort 3,38 / 5
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