Extremely Bad Service

Review of nia H. about the flight Malaysia Airlines between London Heathrow and Kuala Lumpur on 12/07/2018 in Economy
nia H. MH / MAS LHR / KUL

The flight from Heathrow to Kuala Lumpur was a new flight MH4. It was hard to call for the steward/stewardess as the button was too far. I'm in an economy and the seat worked as well as the entertainment. The meal was delicious but the portion had become smaller compared to what I received last year on my flight from Kuala Lumpur to Heathrow. The landing and take off was quite harsh and shocking. The temperature, messages from the captain and luggage were fine. However, the BIG ISSUE is the service from the flight attendant. They acted snob and bias. They were harsh with the Malaysian and extremely noisy when it came to delivering foods. WE WERE NOT IN NIGHT MARKET! I'm a Malaysian myself and I repeated to take Malaysia Airlines because I received the best service from the flight attendant before. The steward and stewardess treated the foreigner nicely but served the local Malaysian with words like NAK APA! (What do you want!) instead of YA, NAK APA CIK (Yes, can I help you, miss). I saw them gave the pencil box souvenir to the English kids but not to the Malaysian kids. Whats wrong with you guys! The Malaysian kids even asked their mom nicely why didn't they get the pencil box? The mom smiled. If I remember the stewardess and steward names, I will definitely mention them here and report to Malaysia Airlines myself. I will btw. This will be my last time with MAS and the snobbish flight attendant irritated me and my family. They even made noise and chatted about who slept and what not. They even mentioned that the English kids slept cutely in flight and they were awed. What the hell???? We want tranquillity and calm journey. Not your chatty business!

Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
4 / 5
On board
1 / 5
Costumer service
1 / 5
Your opinion of security
4 / 5
3 / 5
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By nia H., about Malaysia Airlines,
Posted online by admin, on 14 July 2018, view original version
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