Malaysia Airlines

94 reviews - - Updated 20 hours ago
MH / MAS

Nasty airline



Booked and paid $14000 for 9 passengers 8 months back. Received an email couple of months back informing about rescheduling of flights. We got it rebooked and have been waiting for tickets for the last 2 months (Case#2017081937008923). I have called their customer service relentlessly for the last 2 months and have even emailed the CEO Peter Bellew and head of customer service for understanding the delay. No one has any answer, we are still waiting for our tickets. Kindly stay away from this airline, it's just going to give you grief, book your tickets with a decent airline.

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Economy SYD - BOM 09/2017
Manojdilsy

.....and here my response to Malaysian Airlines belated reply to my complaint......



Dear F**** Z****, Thank you for your response to the complaint I made to you (almost) 8 weeks ago. At first I thought it was an extraordinary length...

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Business AKL - LHR 04/2017 5 reactions
Paul Mark

The Worst Airline We Have Ever Flown With (By Far)!!!!!



1. Malaysian Airlines cancelled our original flight (a common theme) from Auckland to Heathrow so our travel agent (who is also our daughter-in-law)...

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Business AKL - LHR 04/2017 4 reactions
Paul Mark

A family of 4 with a 2 year old and an infant got thrown off the plane unjustly



Our family had the most horroendous experience on Flight MH 0002 FROM Kuala Lumpur to Heathrow-London deaprting on June 7th, 2017 at 23:15 Prior to...

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Economy KUL - LHR 06/2017
NomadJo

Delayed Flight.



They announced the wrong gate: B8 instead of H2. The usual "organization" in KL. Boarding was on time but takeoff was 25 minutes late, which is...

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Economy KUL - BKK 08/2016
frenchalain

Pleasant Flight.



Accompanied by an airport employee for the immigration formalities, fast track access to the lounge was very quick because Phuket has a small...

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Business HKT - KUL More than 2 years 32 views
frenchalain

Pleasant Flight



There was a lot of space since I was in business class with no one next to me. There was a good lunch in the lounge, with a large choice of...

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Business KUL - BKK More than 2 years 1 reactions 25 views
frenchalain

CDG-KUL



It was my first time flying the A380 and definitly not the last time.

When I flew there was the disappeared plane from Malaysian. But still it is the best airlines that I ever flew with.

We had enough legroom and also a storage cabin between the seat and the window. The entertainment was also very good with a large choice of movies, series, music and etc...

The cabin was very friendly and we got a lot of food. The quality of the food was very good. We also got a lot of snacks and drinks at no extra cost.

The boarding went very smooth.
Overall a very good airline and worth considering.

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Economy CDG - KUL More than 3 years
kwintenh

A basic business class



The practical aspect is to avoid long lines at check-in and for business class it was done in a few minutes. They told us that there was no...

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Business LGK - KUL More than 2 years 4 reactions 112 views
vava37
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94 traveler reviews

Overall rating

3,13 / 5
3.13 stars over 5 - Based on 30 customers reviews
5 stars
17%
4
27%
3
27%
2
13%
1
17%

Ranking

37

Compare

Ratings summary

Value (price + quality) 3,2 / 5
Comfort 3,59 / 5
Costumer service 3,03 / 5
Your opinion of security 3,68 / 5
Food 3,22 / 5
Management of luggage 3,52 / 5
Comfort 3,59 / 5
Detailed ratings »

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176 travelers pictures

Discover your next flight in pictures

  • Flight pictures #1
  • Menu assorti aux couleurs de WTF
  • Business Class
  • Cabine ECO
  • Flight pictures #5
  • Ambiance en cabine, pont supérieur (départ de CDG)
  • Flight pictures #7
  • Flight pictures #8
  • "Gros siège" en business
  • Yaourt & Fruits
  • A380 Malaysia (avec son bandeau bleu)
  • Flight pictures #12
  • Notre avion du jour
  • Carte des vins
  • Collation et boarding pass
  • Miam.....
  • Flight pictures #17
  • Décollage à Langkawi
  • Flight pictures #19
  • Flight pictures #20
  • Flight pictures #21
  • Plat Chef On Call choisi à l'avance (CDG-KUL)
  • Flight pictures #23
  • Un autre exemple de l'aspect défraîchi des sièges. Ci contre ce que je découvre une fois ma...
  • Flight pictures #25
  • Flight pictures #26
  • Repose-pieds du "gros siège"
  • Déjeuner au lounge de Malaysia Airlines KL
  • Arrivée avant la tombée de la nuit un peu avant 20h00
  • Plat Chef On Call choisi à l'avance (KUL-CDG)
  • 747 Lufthansa
  • Repas avec choix de pains
  • Flight pictures #33
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  • Flight pictures #36
  • Flight pictures #37
  • Siège en position lit
  • Service signature, satay / brochettes (tous vols)
  • Flight pictures #40
  • Flight pictures #41
  • Déjeuner à bord mais pas testé vu que j'ai préféré déjeuner au lounge.
  • Flight pictures #43
  • Flight pictures #44
  • Notre appareil un Boeing 737-800
  • Vue sièges éco & business
  • Flight pictures #47
  • Flight pictures #48
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4 contacts

Find the best way to contact your airline.

Reservation  United Kingdom

No. 247-249 Cromwell Road
SW5 9GA London
United Kingdom
Phone: +44 (0) 871 4239 090 (Cost 10p per minute from BT landlines, higher)
Fax: +44 (0) 20 7341 2022
Online

Is it working? 0 positiv votes 0 negativ votes
Updated on 5 March 2014 | Report a problem

Lost luggage  United Kingdom

Phone: +44 (0) 20 8976 5063

Is it working? 0 positiv votes 0 negativ votes
Updated on 5 March 2014 | Report a problem

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