Malaysia Airlines

96 reviews - - Updated 16 hours ago
MH / MAS

An embarrassment to Malaysia! AA Should be the Flag Carrier..



Worst airline ever... We found ourselves stranded in KL due to a catalog of errors and failings by the airline and misinformation given by their...

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Economy KUL - DPS 01/2018
Adam G

Extremely Bad Service



The flight from Heathrow to Kuala Lumpur was a new flight MH4. It was hard to call for the steward/stewardess as the button was too far. I'm in an...

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Economy LHR - KUL 07/2018
nia H.

Nasty airline



Booked and paid $14000 for 9 passengers 8 months back. Received an email couple of months back informing about rescheduling of flights. We got it rebooked and have been waiting for tickets for the last 2 months (Case#2017081937008923). I have called their customer service relentlessly for the last 2 months and have even emailed the CEO Peter Bellew and head of customer service for understanding the delay. No one has any answer, we are still waiting for our tickets. Kindly stay away from this airline, it's just going to give you grief, book your tickets with a decent airline.

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Economy SYD - BOM 09/2017
Manojdilsy

.....and here my response to Malaysian Airlines belated reply to my complaint......



Dear F**** Z****, Thank you for your response to the complaint I made to you (almost) 8 weeks ago. At first I thought it was an extraordinary length...

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Business AKL - LHR 04/2017 8 reactions
Paul Mark

The Worst Airline We Have Ever Flown With (By Far)!!!!!



1. Malaysian Airlines cancelled our original flight (a common theme) from Auckland to Heathrow so our travel agent (who is also our daughter-in-law)...

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Business AKL - LHR 04/2017 4 reactions
Paul Mark

A family of 4 with a 2 year old and an infant got thrown off the plane unjustly



Our family had the most horroendous experience on Flight MH 0002 FROM Kuala Lumpur to Heathrow-London deaprting on June 7th, 2017 at 23:15 Prior to...

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Economy KUL - LHR 06/2017 1 reactions
NomadJo

Delayed Flight.



They announced the wrong gate: B8 instead of H2. The usual "organization" in KL. Boarding was on time but takeoff was 25 minutes late, which is...

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Economy KUL - BKK More than 2 years
frenchalain

Pleasant Flight.



Accompanied by an airport employee for the immigration formalities, fast track access to the lounge was very quick because Phuket has a small...

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Business HKT - KUL More than 2 years 32 views
frenchalain

Pleasant Flight



There was a lot of space since I was in business class with no one next to me. There was a good lunch in the lounge, with a large choice of...

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Business KUL - BKK More than 2 years 1 reactions 25 views
frenchalain
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96 traveler reviews

Overall rating

2,58 / 5
2.58 stars over 5 - Based on 19 customers reviews
5 stars
11%
4
21%
3
21%
2
11%
1
37%

Ranking

50

Compare

Ratings summary

Value (price + quality) 2,63 / 5
Comfort 2,94 / 5
Costumer service 2,63 / 5
Your opinion of security 3,35 / 5
Food 2,89 / 5
Management of luggage 3,29 / 5
Comfort 2,94 / 5
Detailed ratings »

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176 travelers pictures

Discover your next flight in pictures

  • Ecran en business
  • Collation servie
  • Flight pictures #3
  • Flight pictures #4
  • Sièges éco
  • Business Class
  • Flight pictures #7
  • "Tuan Tuan & Puan Puan" (Messieurs & Mesdames)
  • Ambiance en cabine, pont supérieur (départ de CDG)
  • Notre avion du jour !
  • "Gros siège" en business
  • Flight pictures #12
  • Business
  • Flight pictures #14
  • Notre appareil un Boeing 737-800
  • Notre avion du jour
  • A380 Malaysia (avec son bandeau bleu)
  • Flight pictures #18
  • Flight pictures #19
  • Flight pictures #20
  • Flight pictures #21
  • Repose-pieds du "gros siège"
  • Flight pictures #23
  • Plat Chef On Call choisi à l'avance (CDG-KUL)
  • Plateau petit déjeuner (KUL-CDG)
  • Flight pictures #26
  • Flight pictures #27
  • Vue du 737
  • Magnifique !!
  • Flight pictures #30
  • Collation et boarding pass
  • Flight pictures #32
  • Espace pour les jambes assez limité. De plus le siège en imitation cuir semble avoir fait son...
  • Sièges business
  • Peu de temps après le décollage
  • Flight pictures #36
  • Cabine Business
  • Ce n'est pas horizontal !
  • Flight pictures #39
  • Arrivée du B737
  • De la moisissure ou de la poussière au niveau du hublot! Cela ne donne pas envie de regarder à...
  • Le fromage est sympa, parce qu'il n'y a pas que du fromage
  • Flight pictures #43
  • Siège en position lit
  • Yaourt & Fruits
  • Flight pictures #46
  • Flight pictures #47
  • Flight pictures #48
  • Avant le décollage aéroport de Kuala Lumpur KLIA
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4 contacts

Find the best way to contact your airline.

Reservation  United Kingdom

No. 247-249 Cromwell Road
SW5 9GA London
United Kingdom
Phone: +44 (0) 871 4239 090 (Cost 10p per minute from BT landlines, higher)
Fax: +44 (0) 20 7341 2022
Online

Is it working? 0 positiv votes 0 negativ votes
Updated on 5 March 2014 | Report a problem

Lost luggage  United Kingdom

Phone: +44 (0) 20 8976 5063

Is it working? 0 positiv votes 0 negativ votes
Updated on 5 March 2014 | Report a problem

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