Even though Air Madrid's flights are insured by Air France, their lost luggage service is deplorable, even incompetent. Delayed luggage is common on any airline but at least those companies deliver the luggage to the home of the owner once they have arrived. That's not the case for Air Madrid. You have to go to the airport to recover your luggage, and it's still not guaranteed that they will be there. You have to go back there several times. There are no excuses, nothing, as if it's the customer's fault. The quality of the service is the worst.
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