Go for another airline if you have a choice

Review of Anastasiia about the flight Air Madagascar between Paris Charles De Gaulle and Antananarivo on 01/11/2015 in Economy
Anastasiia MD / MDG CDG / TNR

We flew Paris-Tana-Paris in economy class in November 2015. Our initial flight from Paris was cancelled without any notification. After checking my booking online (it always worth checking if you fly with Air Madagascar) we realised that we were supposed to fly 3 days later although Air Madagascar didn't ask if this would be suitable for us.

We tried to contact them by email, phone and we even went to the customer service desk in Charles de Gaulle Airport - no one was there to help us. Their customer service doesn't exist.

After few days of attempts our tour operator in Madagascar was lucky to get in touch with them locally. We asked at least to move our return flight so we can stay in Madagascar as many days as planned.

We were not surprised when our return flight to Paris was moved to the following day. We contacted the airline on the day of the flight to check and they couldn't confirm the exact date and time of the departure.

They didn't offer accommodation.

So as a result, we had to completely reschedule our tour including all hotels etc.; we missed 2 connection flights from London-Paris-London (we live in London).

We also had one domestic flight with this airline from Tana to Morondava. This flight was also cancelled and then rescheduled the night before the flight.

With regards to meals, we ordered vegetarian food and which they didn't on board both times. The flight attendant tried to resolve this issue and brought 2 small salads which weren't fresh and we were scared to eat.

Entertainment on Airbus 340 was very poor - small an very old screen where you could only look at an interactive flight map.
I couldn't understand any messages in English from the captain or crew.

Seats were very old but OK. Temperature is OK.

I wouldn't recommend anyone to fly with Air Madagascar. The tickets are cheaper than other with airlines, but as a result it will cost you much more than were planning to spend. Local people in Madagascar called this airline Air Maybe.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
2 / 5
Management of luggage
4 / 5
On board
Comfort
2 / 5
Costumer service
1 / 5
Your opinion of security
2 / 5
Food
1 / 5
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By Anastasiia, about Air Madagascar, , close to Saint Petersburg, St.-Petersburg, Russia
Posted online by Nicolas, on 12 November 2015, view original version
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