Air Madagascar

They treat passengers worse than they treat freight!

This was formerly the flagship airline for this large island. Now, however, it is completely disorganised and treats freight better than it does its passengers. Flight alterations are made at the last minute, and there can still be changes even after that. An example for you: our flight from Toliara to Fort Dauphin, lasting 45 minutes, was changed the evening before, so we had to rush to leave at 1:30 am to fly from Toliara to Antananarivo. Then we had to stay at the Auberge du Cheval Blanc, a place right on the limit of acceptability, until it was time to catch the flight to Fort Dauphin. Once again, the flight departure time was altered, to 6:30 pm in this case. We simply had to cancel all the sightseeing we'd planned to do in Fort Dauphin and instead spend the day in a hotel bordering on unacceptability. THANK YOU AIR MADAGASCAR. I'll be travelling by road on my next trip and won't be relying on your unreliable flights ever again.

Reasonable flight, but no more than that

Checking in at TNR was arduous and took a very long time. The passports were checked on no less than eight occasions between arriving at check-in and boarding. Sometimes, there were two checks in the space of five metres in the same lane!
Boarding and take-off were 15 minutes behind schedule. We were behind schedule by the same amount when we arrived at destination, but there was no gangway available at CDG. It took more than an hour to retrieve the baggage (a regular occurrence at CDG).
The onboard service was the same as on the outbound flight: aperitif, dinner, breakfast. It was adequate, but no more than that.
The cabin crew were nice.
There was no in-flight entertainment (it was the same plane as on the outbound flight). Only the progression of the flight can be viewed on the personal screens: no music, no films, no TV series, ... nothing.
Comfort levels were average.

Long and uncomfortable

As with every interior flight, the schedule was modified. For this particular flight, the flight time was moved up and the type of plane was changed (an ATR 72 instead of a B767).
This meant the flight was two hours instead of one.
The seat wasn't comfortable at all (I'm tall and it was impossible to rest my neck on the back of the seat).
Minimal service onboard: just a small snack (soft drink + cashews).

There was a wait for luggage on arrival.

A nice flight.

Boarding and and takeoff were roughly on time.
The flight went by flight without incident. The flight crew was friendly, but nothing more.
Good service: drinks, a good dinner (despite a lack of vegetables) and a good breakfast.
The in-flight entertainment didn't work; the only entertainment we had was the navigation chart. No music, no film, nothing.
The cabin was a little overheated.
The seat was somewhat worn, comfort was average.
Arrival was 15 minutes late.
On arrival, there was a small wait to go through immigration and for baggage delivery.