El Al Israel Airlines

31 reviews - - Updated 3 hours ago

Awful. Terrible.

Arrogant and rude staff and crew. Most cramped uncomfortable seats imaginable. Old outdated plane. Outmoded entertainment "system". Mean spirited and aggressive security. 4 hour delay to Israel. 25 hour delay return flight to U.S.

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Economy plus BOS - TLV 03/2017

Very bad airline

I thought I would try this airline since it's one way even though it's way more expensive than the others.

They had no in flight entertainment for the entire 15 hours. They use a very old plane and the light was broken an flickering in the row...

Then, right before landing they said that the luggage was left behind in Tel Aviv! For half of the passengers....

They said we would get a call the next day.. But still no contact. Worst airline I ever flew with. I would rather take the layover than deal with this expensive nightmare.

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Economy TLV - LAX 11/2016

A nightmare.

Avoid this airline by all means even they would offer you a flight for free. I am western European, fullfil visa requirements for Israel and booked...

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Economy LCA - TLV 03/2016 6 views
Peter P.

A normal, average flight

This was a pleasant, incident-free flight. I had a window seat and there was limited legroom available, as is often the case with most airlines these days. The onboard entertainment was average. The onboard meal and service were of an acceptable standard. We took-off and landed on schedule.

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Economy TLV - WAW More than 2 years 2 reactions 23 views

An exhausting trip

This trip started out badly when I learned that I had a seat in the middle. It was very hot throughout the entire flight. The meal was acceptable. Takeoff and landing were on time. There was a maximum of security before and after the flight.

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Economy FRA - TLV More than 2 years 1 reactions 28 views

No complaints, perfect

The flight departed and arrived with an impressive punctuality. The meal was better than average. The plane was rather new and in good shape. The cabin crew was very pleasant and attentive. You could get as many drinks as you wanted from the back of the plane…. Very nice airline.

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Economy TLV - CDG More than 3 years 3 reactions 47 views

Excellent plane and flight!

Excellent plane! Service excellent as well. Very comfortable seat; no complaints!
To conclude, I would like to say thank you to El Al!

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Economy CDG - VDA More than 3 years 2 reactions 28 views

A pleasant and safe flight

Positive aspects: - Safety above all. With El Al, you never panic. Even though Israel is one of the most threatened countries in the world, you...

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Economy TLV - CDG More than 3 years 7 reactions 77 views

I travelled standing for the entire flight

I found myself in front of a passenger, on a five hour flight, who kept bumping my seat. I couldn't tolerate travelling under those conditions. I...

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Economy CDG - TLV More than 3 years 11 reactions 106 views

The return flight: a complete disaster!!

The return flight on the 17 March was overbooked and after four hours of queuing, waiting, and being repeatedly searched, everybody got to leave except for four people, amongst which my husband and I. We were to get a flight the next day instead. Nobody offered to let any of the young passengers let us have their places in exchange for a payment: unheard of with other airlines! Result: the airline provided a very average hotel at one hour's distance from the airport. Results: surgical operations cancelled; patients not happy...
Our tickets were refunded three months later instead of the three weeks we were advised, and it took six phone calls and two trips to their offices! At 65 years of age you can't put up with this kind of thing. That's us finished with this airline!

PS: I doubt this text will be read before it's deleted by El Al!

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Economy CDG - TLV More than 3 years 16 reactions 159 views
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31 traveler reviews

Overall rating

2,33 / 5
2.33 stars over 5 - Based on 9 customers reviews
5 stars

Ratings summary

Value (price + quality) 1,89 / 5
Comfort 2,88 / 5
Costumer service 3 / 5
Your opinion of security 4 / 5
Food 3 / 5
Management of luggage 2,88 / 5
Comfort 2,88 / 5
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8 travelers pictures

Discover your next flight in pictures

  • Un Boeing 777 de British Airways tout juste arrivé ! (Un peu hors-sujet)
  • La minuscule télé !
  • "Safety on board"
  • Bye Israël !
  • Pas de clim !
  • Flight pictures #6

5 contacts

Find the best way to contact your airline.

Loyalty program  Israel

EL AL Israel Airlines Ltd.
Matmid Frequent Flyer Club, POB 41
Aéroport Ben-Gurion,
7015001 3 Tel aviv
Phone: +33 (0)1 40 20 90 90
Fax: +33 (0)1 44 55 00 20

Is it working? 0 positiv votes 0 negativ votes
Updated on 9 April 2014 | Report a problem

In France

EL AL Lignes Aériennes d'Israël
167 rue de Courcelles
75017 Paris
Phone: +33 (0)1 40 20 90 90
Fax: +33 (0)1 47 64 44 21

Is it working? 0 positiv votes 1 negativ votes
Updated on 19 May 2014 | Report a problem

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