This was our worst experience with an airline. On 3 of our 4 flights, there were delays without keeping the passengers informed at the gate. Their personnel was just sitting there, joking around and trying to sell their empty business seats. Then, on the long flights, their entertainment system was not working. Moreover, their hostesses don't even bring water to drink and when you ask them, they make a face like you are asking something difficult. For the meals, you don't even get a choice. 10 min after getting our meals, they already came to take the plates away, even if everyone was still eating. And last but not least, none of the landings were smooth (with perfect weather), it is as if all their pilots get a training to land as aggressively as possible. That's not what we are used to with an airline, never again.
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