Great job Alyna

Review of Dick Tracey about the flight LOT Polish Airlines between Kiev Borispol and Wroclaw on 24/07/2018 in Economy
Dick Tracey LO / LOT KBP / WRO

Not the flight the serve I got after making a lot of very stupid mistakes on vacation in Ukaine, if I tryed to go some place it was always the wrong place, then landing up some how in the world airport on my was home, and feeling very frustrated and just alittle stupib about myself I could not get any help them anyone in the air port until I kinda snapped on another young lady and she then helped me find the LOT counter. This is were I was helped by a very lovely (hope I can say that) lady Alyna S. She took the time to let me just rant, then tryed to s3ee if she could change my ticket, flight full, so she found me a ticket to the right airport, forced my credit card to work, hey she made it work for the first time since I landed. Asked if I could find a hotel, no way I was leaving the airport other then to get on the plane. She was so very helpful to me. Like I said came in frustrated at me and everything else in the world and in ten minutes I was smiling and happy. That was all her. The people behind the counter always seem to take the crap from everyone, when they are just doing thier jobs, not often do they get credit for saving you when the vacation goes bad and you just want to go back home. I do hope the someone from LOT head office reads this, if more people in the world cared about thier customers the way she does the world would be a better place. Thank you very much Alyona, (just hope it is spelt right)

Overall rating
5 / 5
Value (price + quality)
5 / 5
On the ground
Check-in and boarding
5 / 5
Management of luggage
3 / 5
On board
3 / 5
Costumer service
3 / 5
Your opinion of security
3 / 5
3 / 5
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By Dick Tracey, about LOT Polish Airlines, , via its phone
Posted online by admin, on 25 July 2018, view original version
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