Review of Til about the flight LOT Polish Airlines between Brussels and Warsaw on 14/06/2015 in Economy
Note: This review is about an experience that happened more than 3 years ago.

Just as we were about to board, they changed the plane for a smaller one without a word of explanation, leaving 15 people behind to queue up at the desk for half an hour in the hope of getting a place on the next flight, which itself was the last of the day and was overbooked. Some people didn't return until the next day, on the 6:00 am flight.

So which passengers did they choose not to take? Well none of the polish ones, strangely. The cabin crew's English is a bit hit and miss, and they don't tell you what's happening nor explain who's responsible.

When we finally took off at 8:00 pm there were still seats available in business class!

In short, this is an airline that treats its customers with contempt. It's one to avoid.

Overall rating
2 / 5
Value (price + quality)
3 / 5
On the ground
Check-in and boarding
1 / 5
On board
3 / 5
Costumer service
1 / 5
Your opinion of security
3 / 5
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By Til, about LOT Polish Airlines,
Posted online by Florian de What The Flight, on 17 June 2015
This review has been read 133 times
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This review is also available in French.

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Tami replied Translate

Bad 1st experience with LOT! I am a frequent traveller, but for the 1st time bought 2 tickets on LOT Polish airlines, beginning of May 2015, for a trip end of July. The 1st of July I received a sms on my mobile from the travel agency Tripair, informing me about the flights cancellation by LOT without any alternative proposal. I immediately asked Tripair to refund my money to my account. However, today we are on July 8th, I have still not received my money back! Because of this definitive cancellation, I was obliged to postpone my vacation and buy new tickets with additional cost due to the short time before departure in a high season period. I ask you to immediately refund the money due and to compensate the difference! My references: T. MOREL, code de réservation est: 5DPEP7, Numéros de billet: 0804728360012,0804728360013; Refno:000648408 CANCELLATION OF FLIGHTS-MOREL X 2

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