Oh dear. . .

Review of Phil2012 about the flight LOT Polish Airlines LO641 between Warsaw and Bucharest on 06/07/2014 in Economy
Phil2012 LO / LOT WAW / OTP
Note: This review is about an experience that happened more than 2 years ago.

There are some airlines where before you've even boarded the plane you know it's going to be a long flight. We had 4 hours of waiting without any information, the gates kept changing without any loudspeaker announcements or even on the departure list, the scanner didn't work during boarding, there was a 20-minute wait outside in front of the stairs leading up to the plane and they finally announced that the plane wouldn't be taking off. Luckily, what followed was better but it's not easy to forget these kinds of problems.

General
Overall rating
1 / 5
Value (price + quality)
2 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
4 / 5
On board
Comfort
3 / 5
Costumer service
1 / 5
Your opinion of security
1 / 5
Food
1 / 5
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By Phil2012, about LOT Polish Airlines, , close to Vanves, Île-de-France, France
Posted online by HappyFlight, on 15 November 2014
This review has been read 438 times
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2 comments RSS Comments

The user who posted the review has replied. Translate

Bonjour,

Comme indiqué dans mon post la suite a été meilleure, avec encore quelques petits couacs même si pour ma part je suis beaucoup plus indulgent à partir du moment où le vol est annulé et que l'on m'explique les possibles solutions (ce qu'ils ont fait)... Ils m'ont redirigé sur un vol avec escale à Budapest 3h plus tard, et celui-ci c'est plutôt bien passé.

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