LOT Polish Airlines

30 reviews - - Updated on 10 April 2020


Seriously the worst airline in the entire world!! They didn't only cancelled my flight from Moscow 2 months ago, but they didn't tell me about it!!!! No email, no call, nothing!!!! They didn't care about me overstaying my visa because of the cancelled flight and I had to chase it and PAY for it!!!! Then when I got eventually to Warsaw I have asked 3 times!!!!! if they will handle my luggage. I was told, definitely yes, because it's a connecting flight. Then I come to Kosice and of course my luggage is lost!!!!!!! I flew with them for the very first time in my life and I will never fly with them ever again and will make sure my friends, family, and followers won't either. They're just the worst and the most unreliable airline I have ever flown with!!!!

Read more about « THE WORST AIRLINE EVER!!! »
Economy SVO - KSC 07/2019

Never again

This was our worst experience with an airline. On 3 of our 4 flights, there were delays without keeping the passengers informed at the gate. Their personnel was just sitting there, joking around and trying to sell their empty business seats. Then, on the long flights, their entertainment system was not working. Moreover, their hostesses don't even bring water to drink and when you ask them, they make a face like you are asking something difficult. For the meals, you don't even get a choice. 10 min after getting our meals, they already came to take the plates away, even if everyone was still eating. And last but not least, none of the landings were smooth (with perfect weather), it is as if all their pilots get a training to land as aggressively as possible. That's not what we are used to with an airline, never again.

Read more about « Never again »
Economy WAW - BRU 04/2019

Great job Alyna

Not the flight the serve I got after making a lot of very stupid mistakes on vacation in Ukaine, if I tryed to go some place it was always the wrong...

Read more about « Great job Alyna »
Economy KBP - WRO 07/2018
Dick Tracey

Don't travel with young children!

Although the flight out to Poland on my own was good, the flight back was a complete nightmare, which was not helped at all by the staff on this...

Read more about « Don't travel with young... »
Economy WAW - LHR More than 3 years 4 views


Just as we were about to board, they changed the plane for a smaller one without a word of explanation, leaving 15 people behind to queue up at the desk for half an hour in the hope of getting a place on the next flight, which itself was the last of the day and was overbooked. Some people didn't return until the next day, on the 6:00 am flight.

So which passengers did they choose not to take? Well none of the polish ones, strangely. The cabin crew's English is a bit hit and miss, and they don't tell you what's happening nor explain who's responsible.

When we finally took off at 8:00 pm there were still seats available in business class!

In short, this is an airline that treats its customers with contempt. It's one to avoid.

Read more about « Deplorable »
Economy BRU - WAW More than 3 years 3 reactions 133 views

Flight for a new job

The plane took off just on time, we took a bus from the gate to reach the plane because it was in a service parking. Hopefuly the plane wasn't that...

Read more about « Flight for a new job »
Economy WAW - SOF More than 3 years 24 reactions 39 views


I rarely use this airline, but I had to take this flight in spite of myself. As in my previous review of Polish, the flight went well but the services and passenger management were not up to the level of the price they charged. The lack of information and professionalism from the crew were both catastrophic. It's possible that I was just at the wrong place at the wrong time, but after these two bad flights with Polish, I will try to avoid the airline in the future.

Read more about « Warning »
Economy CDG - WAW More than 3 years 2 reactions 513 views

Oh dear. . .

There are some airlines where before you've even boarded the plane you know it's going to be a long flight. We had 4 hours of waiting without any...

Read more about « Oh dear. . . »
Economy WAW - OTP More than 3 years 6 reactions 438 views

An uneventful flight but more like a low-cost airline, not a national one

Hello, here is the next part of my story. Boarding was faster than in Brussels. Once there I learned that the flight had been pushed up by an hour...

Read more about « An uneventful flight but... »
Economy WAW - TBS More than 3 years 200 views

Just a completely horrible flight

Hello, I do not recommend this company.
The flight schedule was already not being followed in addition to my one-hour layover there to change planes.
The plane was very small which meant very little space for your feet. There was no meal, which was strange since on the LOT website it said that food was included in the ticket price. Instead they passed out a menu with the food and the price (where a sandwich cost 20 euros and a cappuccino was 4 euros).
The flight attendants were not nice, not cheerful and didn't do much. There was no entertainment except for some annoying magazines. On the other hand, the luggage arrived on time.

Read more about « Just a completely horrible... »
Economy BRU - WAW More than 3 years 3 reactions 204 views
Write your review

30 traveler reviews

Overall rating

2,33 / 5
2.33 stars over 5 - Based on 3 customers reviews
5 stars

Ratings summary

Value (price + quality) 2,67 / 5
Comfort 1,67 / 5
Costumer service 1,67 / 5
Your opinion of security 1,67 / 5
Food 2 / 5
Management of luggage 1,67 / 5
Comfort 1,67 / 5
Detailed ratings »

order by Date  - Rate  - Interest

filter by 

18 travelers pictures

Discover your next flight in pictures

  • Apéro - salé et salé
  • Salon à Riga
  • Plat - sur le vol Riga-Varsovie
  • Plat - sur le vol Varsovie-Amsterdam
  • Avion - aux couleurs Star Alliance LOT
  • Sieges - 2A 2B
  • Flight pictures #7
  • Flight pictures #8
  • Flight pictures #9
  • Coup d'oeil sur les commandes
  • Flight pictures #11
  • Flight pictures #12
  • Flight pictures #13
  • Thé - plutôt que de la vodka
  • Salon à Varsovie