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Seriously the worst airline in the entire world!! They didn't only cancelled my flight from Moscow 2 months ago, but they didn't tell me about it!!!! No email, no call, nothing!!!! They didn't care about me overstaying my visa because of the cancelled flight and I had to chase it and PAY for it!!!! Then when I got eventually to Warsaw I have asked 3 times!!!!! if they will handle my luggage. I was told, definitely yes, because it's a connecting flight. Then I come to Kosice and of course my luggage is lost!!!!!!! I flew with them for the very first time in my life and I will never fly with them ever again and will make sure my friends, family, and followers won't either. They're just the worst and the most unreliable airline I have ever flown with!!!!
This was our worst experience with an airline. On 3 of our 4 flights, there were delays without keeping the passengers informed at the gate. Their personnel was just sitting there, joking around and trying to sell their empty business seats. Then, on the long flights, their entertainment system was not working. Moreover, their hostesses don't even bring water to drink and when you ask them, they make a face like you are asking something difficult. For the meals, you don't even get a choice. 10 min after getting our meals, they already came to take the plates away, even if everyone was still eating. And last but not least, none of the landings were smooth (with perfect weather), it is as if all their pilots get a training to land as aggressively as possible. That's not what we are used to with an airline, never again.
Not the flight the serve I got after making a lot of very stupid mistakes on vacation in Ukaine, if I tryed to go some place it was always the wrong...
Just as we were about to board, they changed the plane for a smaller one without a word of explanation, leaving 15 people behind to queue up at the desk for half an hour in the hope of getting a place on the next flight, which itself was the last of the day and was overbooked. Some people didn't return until the next day, on the 6:00 am flight.
So which passengers did they choose not to take? Well none of the polish ones, strangely. The cabin crew's English is a bit hit and miss, and they don't tell you what's happening nor explain who's responsible.
When we finally took off at 8:00 pm there were still seats available in business class!
In short, this is an airline that treats its customers with contempt. It's one to avoid.
Economy WAW - SOF More than 3 years 24 reactions 39 views
Warning
I rarely use this airline, but I had to take this flight in spite of myself. As in my previous review of Polish, the flight went well but the services and passenger management were not up to the level of the price they charged. The lack of information and professionalism from the crew were both catastrophic. It's possible that I was just at the wrong place at the wrong time, but after these two bad flights with Polish, I will try to avoid the airline in the future.
Hello, I do not recommend this company. The flight schedule was already not being followed in addition to my one-hour layover there to change planes. The plane was very small which meant very little space for your feet. There was no meal, which was strange since on the LOT website it said that food was included in the ticket price. Instead they passed out a menu with the food and the price (where a sandwich cost 20 euros and a cappuccino was 4 euros). The flight attendants were not nice, not cheerful and didn't do much. There was no entertainment except for some annoying magazines. On the other hand, the luggage arrived on time.
