For a large part of the return of my trip to Mexico, I flew with Lufthansa. The airplane was a B747-400. The seat was very comfortable, with a high-quality individual touchscreen. The meals were very good, with drinks and little snacks available throughout the flight. Both the cabin and the ground crews were very nice. I was going from Oaxaca to Paris and so I had several stopovers. During the stopover between FRA and CDG, I forgot a backpack at security check and realized it too late. It was impossible to go back, because it wasn't authorized. So, I asked one of this airline’s crew member to take me back to the security check with a wheeled-vehicle (as to not lose time), but we arrived there too late. So we went to the lost-and-found, but since the vehicle was not allowed everywhere, this person ran with me to accompany me and recover my backpack in time. We were both breathless, but I couldn't thank her enough for this, because I recovered my backpack in time for my connection. I will never forget this kindness!
Are you a representative of Lufthansa and would like to reply to this review or be notified by email when reviews are published about your airline company? Please contact us!