Incredible trip!

Review of sandy about the flight Lufthansa LH 499 between Mexico City and Frankfurt on 30/08/2012 in Economy
sandy LH / DLH MEX / FRA
Note: This review is about an experience that happened more than 3 years ago.

For a large part of the return of my trip to Mexico, I flew with Lufthansa. The airplane was a B747-400. The seat was very comfortable, with a high-quality individual touchscreen. The meals were very good, with drinks and little snacks available throughout the flight. Both the cabin and the ground crews were very nice. I was going from Oaxaca to Paris and so I had several stopovers. During the stopover between FRA and CDG, I forgot a backpack at security check and realized it too late. It was impossible to go back, because it wasn't authorized. So, I asked one of this airline’s crew member to take me back to the security check with a wheeled-vehicle (as to not lose time), but we arrived there too late. So we went to the lost-and-found, but since the vehicle was not allowed everywhere, this person ran with me to accompany me and recover my backpack in time. We were both breathless, but I couldn't thank her enough for this, because I recovered my backpack in time for my connection. I will never forget this kindness!

General
Overall rating
5 / 5
Value (price + quality)
5 / 5
On the ground
Check-in and boarding
5 / 5
Management of luggage
5 / 5
On board
Comfort
5 / 5
Costumer service
5 / 5
Your opinion of security
5 / 5
Food
5 / 5
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By sandy, about Lufthansa,
Posted online by Florian de What The Flight, on 7 January 2013
This review has been read 1679 times
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This review is also available in French.

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