Rating of Lufthansa

LH / DLH
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274 traveler reviews

Overall rating

3,5 / 5
3.5 stars over 5 - Based on 36 customers reviews
5 stars
33%
4
22%
3
19%
2
11%
1
14%

Ranking

17

Compare

Ratings summary

Value (price + quality) 3,53 / 5
Comfort 3,79 / 5
Costumer service 3,91 / 5
Your opinion of security 4,26 / 5
Food 3,44 / 5
Management of luggage 3,7 / 5
Comfort 3,79 / 5
Detailed ratings »
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Overall rating

#17 out of 67

3,5 stars over 5

Based on 36 customers reviews

5 stars
33%
4
22%
3
19%
2
11%
1
14%

Value (price + quality)

#18 out of 67

3,53 stars over 5

Based on 36 customers reviews

5 stars
25%
9 Reviews
4
31%
11
3
25%
9
2
11%
4
1
8%
3

Costumer service

service and travel kit provided by the airline

#11 out of 65

3,91 stars over 5

Based on 36 customers reviews

5 stars
42%
15 Reviews
4
28%
10
3
17%
6
2
3%
1
1
11%
4

Comfort

seat, personal space, noise, cleanliness of aircraft...

#10 out of 64

3,79 stars over 5

Based on 34 customers reviews

5 stars
29%
10 Reviews
4
29%
10
3
35%
12
2
3%
1
1
3%
1

Your opinion of security

seat belt, incident resolution, security presentation...

#10 out of 64

4,26 stars over 5

Based on 36 customers reviews

5 stars
50%
18 Reviews
4
19%
7
3
25%
9
2
3%
1
1
3%
1

Food

quality, quantity, number of meal...

#8 out of 56

3,44 stars over 5

Based on 34 customers reviews

5 stars
26%
9 Reviews
4
12%
4
3
44%
15
2
15%
5
1
3%
1

Management of luggage

lost or broken luggage, waiting time to get them...

#18 out of 58

3,7 stars over 5

Based on 31 customers reviews

5 stars
42%
13 Reviews
4
23%
7
3
13%
4
2
3%
1
1
19%
6

Check-in and boarding

waiting time, general organisation, service...

#10 out of 63

3,79 stars over 5

Based on 34 customers reviews

5 stars
44%
15 Reviews
4
24%
8
3
12%
4
2
9%
3
1
12%
4

How are the airlines ranked? Read Lufthansa reviews