Lufthansa

281 reviews - - Updated 15 hours ago
LH / DLH

Lousy customer service



The complaint is not with the flight itself but rather with horrible post-flight service. And attitude. Snowstorm in Europe. Budapest departure...

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Business BUD - DEN 01/2019
LHBAD

The best way to flight



This is not the first time I flew with Lufthansa. I am always happy to choose this airline. By the way, come back to my personal experience on...

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Business MUC - SIN 06/2019
Markflightreporter

short



fair for a 2 hour trip, nothing special but the plane is neat, staff was helpful but missing the smile, on time and luggage handling is great , meal is too poor

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Economy ALG - FRA 01/2018
Ahmed Medhat

Great Service



It was part of a long flight from Kingston in Canada and they found me a seat on an earlier flight. The staff were straightforward, efficient and helpful - very professional.

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Economy FRA - MAN More than 2 years
JP1

The torture chamber flight.



I am writing in English because I want to warn potential passengers to avoid this flight from hell. I am talking about Lufthansa flight 0728 from...

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Economy FRA - PVG More than 3 years 21 views
TSR

Excellent, but when you're transferring, get something to eat!



Coming from Edinburgh, it took, 50 minutes to catch this flight. Between the new security checks, despite the fact that we were just transferring...

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Economy FRA - MRS More than 3 years 2 reactions 50 views
siamchang

Lufthansa: a Classic and Efficient Airline.



This was the first leg in a trip to Edinburgh with a layover in Frankfurt. Very easy and fast check-in. Takeoff was on time. Friendly crew. Good...

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Economy MRS - FRA More than 3 years 1 reactions 17 views
siamchang

Never disappointed



The flight Frankfurt-Munich is as a train, as Lufthansa flies several times every day between both cities. It was in my case a connecting flight, but not the booked one.

Because the first flight with Condor (a very bad company, just to avoid!) had 30 hours delay, we got a new flight.

The flight crew was on this Lufthansa flight friendly and we received a drink (but nothing to eat, as the flight is very short).

In contrast to Condor, the seats were comfortable and there was room for the legs. I was so tired that I fell asleep and waked up only at Munich Airport. I could pick up my luggage quickly. I flew several times with Lufthansa and was never disappointed.

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Economy FRA - MUC More than 3 years
SPP

Day trip for work



Early flight, cold morning, crew was perfect.
I was seated at the rear of the plane near the engines. Small snacks and a coffee during the flight. Good communication from the cockpit.
Take-off and landing was pretty smooth, lot of great planes at Munich.

Return flight was good too.
Not so much space for the legs, I'm 1m95...
Thank's a lot for trip Lufthansa!

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Economy MLH - MUC More than 3 years
bboy31
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281 traveler reviews

Overall rating

3,11 / 5
3.11 stars over 5 - Based on 36 customers reviews
5 stars
22%
4
19%
3
19%
2
25%
1
14%

Ranking

26

Compare

Ratings summary

Value (price + quality) 3,11 / 5
Comfort 3,38 / 5
Costumer service 3,43 / 5
Your opinion of security 3,97 / 5
Food 3,03 / 5
Management of luggage 3,7 / 5
Comfort 3,38 / 5
Detailed ratings »

Opinions about Lufthansa

Author Title Rating
LHBAD Lousy customer service 2/5
Markflightreporter The best way to flight 5/5
Opinions about Lufthansa

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216 travelers pictures

Discover your next flight in pictures

  • Flight pictures #1
  • B737-500
  • Il y a une une mini collation et un magazin pas trop passionnant
  • The spicy hot bread.
  • Un verre d'eau en arrivant dans l'avion
  • Flight pictures #6
  • En place à Munich pret pour le depart
  • A table
  • Flight pictures #9
  • la cabine, relativement calme mais pas assez moderne
  • Flight pictures #11
  • Flight pictures #12
  • Flight pictures #13
  • Flight pictures #14
  • Flight pictures #15
  • Flight pictures #16
  • Flight pictures #17
  • En vol
  • l'avion en plein catering
  • Flight pictures #20
  • Flight pictures #21
  • Il y a eu beaucoup d'attente en cabine
  • Flight pictures #23
  • Flight pictures #24
  • Flight pictures #25
  • Flight pictures #26
  • A321 WTF
  • Café en porte
  • Collation sympathique
  • Cabine
  • Descente
  • Flight pictures #32
  • Siège 11F sans 10F
  • Flight pictures #34
  • Flight pictures #35
  • les sièges, assez fins
  • Flight pictures #37
  • The food on board.
  • Flight pictures #39
  • Et on finit avec le kit de première nécessité Star Alliance (il y a d'autres choses dans la...
  • Flight pictures #41
  • Flight pictures #42
  • What the flight et airbus
  • Appertitif
  • Flight pictures #45
  • Le soleil ce couche...
  • Dessert Devant film
  • Flight pictures #48
  • Apéro
  • Flight pictures #50
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5 contacts

Find the best way to contact your airline.

Loyalty program  Germany

Miles & More Service Team
Postfach 12 00
33409 Verl
Germany
Phone: 0892 231 682 (France)
Fax: +49 - 524 180 602 00

Is it working? 0 positiv votes 1 negativ votes
Updated on 3 February 2015 | Report a problem

Sales  United Kingdom

Lufthansa German Airlines
Phone: +44 871 945 9747

Is it working? 0 positiv votes 0 negativ votes
Updated on 26 February 2014 | Report a problem

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