Worst airline customer service ever

Review of fredi about the flight Luxair between Berlin Tegel and Luxembourg on 30/11/2018 in Economy
fredi LG / LGL TXL / LUX

On the 30th of November my Luxair flight was 3 Hours delayed which due to the EU passenger regulation (EG) Nr.
261/2004 entitles me to a 250€ compensation. I emailed the customer service and they claim that "the flight was only delayed 2 hrs 59 Minutes" - I was on the plane and it did not leave after 2hours 59 minutes - we were still standing on the ground. I also have pictures proving that we were still on the ground (with time and date) and they still rejected my claim. DON´T FLY LUXAIR - don’t support this corruption I will never fly with Luxair again! Spread the word.

Social media should at least give the power to the people to make this corruption and bad behaviour of a brand public so please share it.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
3 / 5
Management of luggage
1 / 5
On board
Comfort
1 / 5
Costumer service
1 / 5
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By fredi, about Luxair,
Posted online by admin, on 8 January 2019, view original version
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