The airline is constantly delayed. Last time I had a 4 hour delay, 1 hour luggage wait and we landed on the wrong airport.
The only way to get home was by cab that luxair refused to pay. This was 2 weeks ago. Currently I am stuck on an airport in Germany after having waited in the air for 1h30. Luxair refuses to send a bus or give any voucher while waiting (for i dont know how long since they refuse to give any sign).
I have just called the airline who just tells me "oh you need to refer to the Luxair desk in the airport". The luxair desk is closed however which I told the woman on the phone but she kept repeating the same thing.
No wonder that nothing is working in this company, if everyone at this company is as st*** as the woman on the phone
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