Worst airline ever

Review of annickmaas about the flight Luxair between London City and Luxembourg on 24/01/2015 in Economy
annickmaas LG / LGL LCY / LUX
Note: This review is about an experience that happened more than 3 years ago.

The airline is constantly delayed. Last time I had a 4 hour delay, 1 hour luggage wait and we landed on the wrong airport.

The only way to get home was by cab that luxair refused to pay. This was 2 weeks ago. Currently I am stuck on an airport in Germany after having waited in the air for 1h30. Luxair refuses to send a bus or give any voucher while waiting (for i dont know how long since they refuse to give any sign).

I have just called the airline who just tells me "oh you need to refer to the Luxair desk in the airport". The luxair desk is closed however which I told the woman on the phone but she kept repeating the same thing.

No wonder that nothing is working in this company, if everyone at this company is as st*** as the woman on the phone

Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
4 / 5
Costumer service
3 / 5
Your opinion of security
3 / 5
3 / 5
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By annickmaas, about Luxair, , close to United Kingdom, via its phone
Posted online by HappyFlight, on 24 January 2015, view original version
This review has been read 33 times
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