First disappointment in 30 years!

Review of claud about the flight Luxair between Barcelona and Luxembourg on 12/07/2014 in Economy
claud LG / LGL BCN / LUX
Note: This review is about an experience that happened more than 3 years ago.

I’ve traveled on Luxair since 1980 and have always praised this airline that, for medium haul airlines, was perfect. For about two years now, declining business has left travelers sceptical and they have been turning to low-cost airlines, which I didn’t understand.

As of yesterday, I understand: what a deception when checking bags in Barcelona: our checked baggage was a few extra kilos overweight, leaving us with the choice to either pay 15 euros extra per kilo or to repack and lighten our bags, which is what we did! I don’t know if these are instructions coming from Barcelona or Luxair 2014, but we have always known this airline to be tolerant. So, disappointment at check-in.

On the other hand, the flight, even if the in-flight meals with pre-dinner drinks and after-dinner liqueur have been replaced by a good quality sandwich, cold beverage, and coffee or tea to finish, and the little sweet treat for the landing, were perfect, as was the outward journey from Luxembourg to Barcelona.

I hope that Luxair will continue to be “cool” concerning overweight luggage because, if not, the low-cost airlines are really going to get the upper hand!

Too bad, because when you book ahead of time, Luxair has competitive rates!

Overall rating
3 / 5
Value (price + quality)
3 / 5
Was this review helpful?
By claud, about Luxair, , close to France
Posted online by HappyFlight, on 14 July 2014
This review has been read 225 times
Flag this review
This review is also available in French.

Are you a representative of Luxair and would like to reply to this review or be notified by email when reviews are published about your airline company? Please contact us!

Add a comment

Read Luxair reviews