28 reviews - - Updated 6 hours ago

Worst airline customer service ever

On the 30th of November my Luxair flight was 3 Hours delayed which due to the EU passenger regulation (EG) Nr.
261/2004 entitles me to a 250€ compensation. I emailed the customer service and they claim that "the flight was only delayed 2 hrs 59 Minutes" - I was on the plane and it did not leave after 2hours 59 minutes - we were still standing on the ground. I also have pictures proving that we were still on the ground (with time and date) and they still rejected my claim. DON´T FLY LUXAIR - don’t support this corruption I will never fly with Luxair again! Spread the word.

Social media should at least give the power to the people to make this corruption and bad behaviour of a brand public so please share it.

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Economy TXL - LUX 11/2018

A Flight Without Problems

Return flight from Porto to Luxembourg. This was my first flight on a Boeing 737-800 with Scimitar Winglets. The legroom was exactly right, given...

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Economy OPO - LUX More than 3 years 51 views

Practical and Comfortable Flight.

Registration at home, then boarding that was very easy and on time.

A normal flight.

Comfortable flight in a turbopropeller plane.

There was a complementary snack from the cheerful crew.

In-flight information from the pilot.

Arrival was on time, we recovered our luggage very quickly.

Recommended, provided there is parking in Luxembourg.

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Economy LUX - NCE More than 3 years

Very good airline

Brand new plane: a comfortable and spacious B737. Large snack for a short flight. Friendly flight crew. Recommended airline.

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Economy SEN - PUF More than 3 years 1 reactions 75 views
Seb Challa

An excellent airline company

We chose the Luxair airline to visit the Island of Kos since we knew that it was a very good company. The airport wasn't big but it had...

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Economy LUX - KGS More than 3 years 52 reactions 212 views
chris tine

City break in Berlin

The stewardesses were very cheerful. The boarding process was very straightforward and fast. There was food and drink available on the plane; and though there wasn't much, it was very good.
There was no TV or anything, but you don't really need it on a flight lasting one hour and twenty minutes.

The flight was 10 minutes late, but that's not too serious. The stewardesses spoke German, English and French, which meant you could make yourself understood.

This was a very good trip with Luxair.

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Economy TXL - LUX More than 3 years 2 reactions 48 views

Worst airline ever

The airline is constantly delayed. Last time I had a 4 hour delay, 1 hour luggage wait and we landed on the wrong airport.

The only way to get home was by cab that luxair refused to pay. This was 2 weeks ago. Currently I am stuck on an airport in Germany after having waited in the air for 1h30. Luxair refuses to send a bus or give any voucher while waiting (for i dont know how long since they refuse to give any sign).

I have just called the airline who just tells me "oh you need to refer to the Luxair desk in the airport". The luxair desk is closed however which I told the woman on the phone but she kept repeating the same thing.

No wonder that nothing is working in this company, if everyone at this company is as st*** as the woman on the phone

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Economy LCY - LUX More than 3 years 6 reactions 33 views


I made a reservation for August 1, 2013 on a LUXEMBOURG PARIS flight For more security, I went to the airport the night before my flight to...

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Economy LUX - CDG More than 3 years 7 reactions 251 views

First disappointment in 30 years!

I’ve traveled on Luxair since 1980 and have always praised this airline that, for medium haul airlines, was perfect. For about two years now...

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Economy BCN - LUX More than 3 years 4 reactions 225 views

Ventilation inside the airplane

No other complaints! Takeoff and landing were perfect!
Adequate cleanliness
Just one thing: do not turn on the heating inside the plane, let the fresh air in to give it a better feel!

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Economy HER - LUX More than 3 years 2 reactions 60 views
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28 traveler reviews

Overall rating

2 / 5
2 stars over 5 - Based on 3 customers reviews
5 stars

Ratings summary

Value (price + quality) 2,33 / 5
Comfort 2,33 / 5
Costumer service 2,33 / 5
Your opinion of security 3,5 / 5
Food 4 / 5
Management of luggage 3 / 5
Comfort 2,33 / 5
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2 contacts

Find the best way to contact your airline.

Reservation  Luxembourg

Phone: +352 2456-4242
Fax: +352 2456-4204
Email: Accessible only to connected users. Create my account Online

Is it working? 2 positiv votes 1 negativ votes
Updated on 19 September 2019 | Report a problem

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Headquarters  Luxembourg

Aéroport de Luxembourg
L-2987 Luxembourg

Is it working? 2 positiv votes 1 negativ votes
Updated on 2 April 2019 | Report a problem