Read more about « Worst airline customer... »
Worst airline customer service ever
On the 30th of November my Luxair flight was 3 Hours delayed which due to the EU passenger regulation (EG) Nr.
261/2004 entitles me to a 250€ compensation. I emailed the customer service and they claim that "the flight was only delayed 2 hrs 59 Minutes" - I was on the plane and it did not leave after 2hours 59 minutes - we were still standing on the ground. I also have pictures proving that we were still on the ground (with time and date) and they still rejected my claim. DON´T FLY LUXAIR - don’t support this corruption I will never fly with Luxair again! Spread the word.
Social media should at least give the power to the people to make this corruption and bad behaviour of a brand public so please share it.