Horrible airlines

Review of Anj about the flight Kuwait Airways between Milan Malpensa and Delhi on 15/12/2018 in Economy

We had a flight from Milan to Delhi via Kuwait on 15 december. We were about to land Kuwait when suddenly pilot informed we are unable to land bcoz a plane is struck at runway. After 1 hour he announced another plane is struck . We kept on howering over Kuwait for around 2 hours.There was panic all around.Somehow we landed Kuwait only to face another trauma.They hurried us to a prison called Sarir Hotel. We were not allowed to go out.Our passport were taken.We had no clothes to change.When asked for baby food for 4 month old baby they said feed him with fruits.No airlines staff appeared with any information.No calls picked.We tried to contact indian embassy but failed.After lots of panic and fights(they called police also) they started evacuation only after 48 hours. We were sent to Mumbai instead of Delhi. we paid 25000 to come back to Delhi.And we came to know thos is a common practice of these people to leave people in transit and forget.We met a boy at hotel who was waiting since 4 days.So beware THESE PEOPLE DON'T RESPECT HUMAN RIGHTS

Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
1 / 5
Costumer service
1 / 5
Your opinion of security
1 / 5
1 / 5
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By Anj, about Kuwait Airways, , via its phone
Posted online by admin, on 20 December 2018, view original version
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