Review of Hanan H. about the flight Kuwait Airways between London Heathrow and Lahore on 01/12/2018 in Economy
Hanan H. KU / KAC LHR / LHE

I travelled for the first time with my wife via Kuwait Airways and would say that it was the worst experience of my life. It seemed like a never ending nightmare which will haunt me for some time. I am not sure if someone will even look at my complaint but thought that I should at least bring this to your attention. Major gaps in communication since I booked my tickets for the first time. Staff is non professional and rude. Cleanliness is zero especially the toilets at the Kuwait airport. Non compliant staff and they just misguide you about everything at the airport. It is chaos and I think the management needs to overhaul otherwise there might be no passengers left to fly. Everything from flight to the airport is pathetic. Slowest service in the world.

Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
1 / 5
Costumer service
1 / 5
Your opinion of security
3 / 5
3 / 5

Flight pictures

My boarding passes
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By Hanan H., about Kuwait Airways, , via its phone
Posted online by admin, on 1 December 2018, view original version
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