Pretty good

Review of LMA about the flight Kuwait Airways KU166 between Paris Charles De Gaulle and Rome Fiumicino on 09/11/2014 in Economy
Note: This review is about an experience that happened more than 3 years ago.

When I arrived at Terminal 1 of Paris CDG, I looked for the check-in counter but couldn't find it. After about 10 minutes of looking, I finally found the Hall A counter. Check-in 38, which was what was originally indicated, did not exist.

During the first passport check before joining a long line, the Paris Airports staff was unfriendly. There were no luggage tags unless you asked for them. That might be a small detail, but it's important on this type of flight. The wait between check-in and boarding was interminable, although passing through security went quickly.

Once on board, the plane was old and dirty and the seats were broken. The inclination was didn't work but the legroom was pretty good. The flight was delayed by 20 minutes. There were no safety demonstrations unless you count a video.

There was a bad smell on the plane before the meal service. The breakfast wasn't too bad, light cake, orange juice and unappetizing savory crepes. The cabin crew was adequate but nothing more. Takeoff and landing were good and the temperature was also very pleasant. The information they provided was good but they delivered it in English and pretty quickly. We arrived a little late.

We recovered our luggage very quickly and with no problems.

In conclusion, I prefer Vueling for this barely 2-hour flight. Leaving from Orly south is much simpler and faster. The plane was modern and clean.

Overall rating
3 / 5
Value (price + quality)
2 / 5
On the ground
Check-in and boarding
2 / 5
Management of luggage
4 / 5
On board
2 / 5
Costumer service
3 / 5
Your opinion of security
3 / 5
3 / 5
Was this review helpful?
By LMA, about Kuwait Airways, , via its tablet
Posted online by HappyFlight, on 11 November 2014
This review has been read 365 times
Flag this review
This review is also available in French.

Are you a representative of Kuwait Airways and would like to reply to this review or be notified by email when reviews are published about your airline company? Please contact us!

  • Flight pictures #1
  • Flight pictures #2
  • Flight pictures #3
  • Flight pictures #4
  • Flight pictures #5
  • Flight pictures #6

8 comments RSS Comments

Add a comment

Read Kuwait Airways reviews