Kuwait Airways

38 reviews - - Updated 12 hours ago

Inexpensive but Bad Service

The Paris-Kuwait plane was new (Airbus A330) with screens but the movies were available in English or Arabic only.The food was good but there wasn't much of it.

You had to ask for everything: blanket, glass of water . . . They didn't provide anything. They were stingy with the water and it was warm.

The Kuwait/KL flight was really bad. Very old plane. Unusable screens. Uncomfortable seats.

It wasn't expensive but not nearly as good as the Gulf airlines.

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Economy CDG - KUL More than 2 years 9 views

The perfect way to ruin your holidays!

Thanks to them, I can't tell you anything about the plane or the flight itself. And as it seems customary in this company I had the delightful chance to wake up very early for nothing. In fact, they decided to cancel my reservation without warning me until the check in.

It has to be said, in their defense, that they found someone willing to pay more for my reservation even after I made it.

So I hope it was a very good seat...
Since they didn't want to make up for their mistake, they blamed my travel agency and they left me without any ticket unless I agreed to pay it once again.

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Economy CDG - FCO More than 2 years 1 reactions 11 views

Better crawl, walk, drive or swim than fly with them

Don't ever fly with this horrendous airline. Paris-Rome-Paris. Two hours delay outbound, five hours delay inbound, antediluvian aircraft (9K-AMD, Airbus A300, first flight 1993 and 9K-AMA, Airbus A300, first flight 1992), unpleasant staff, filthy plane, disgusting food, revolting toilets, broken TV set, no information, wrong information. Impossible to switch to another airline. Let's say I'm probably lucky the pilots knew how to fly it. Better late than dead I suppose, but never again will I fly with this terrible airline. It's a wonder they are not mentioned on the European Union blacklist as I'm sure the lack of decent care in the cabin and by staff must be reflected just as badly in the maintenance and repairs, and standards of operation. Other low-cost airlines are utmost luxury compared to Kuwait Airways.

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Economy FCO - CDG More than 2 years 2 reactions 13 views

Pretty good

When I arrived at Terminal 1 of Paris CDG, I looked for the check-in counter but couldn't find it. After about 10 minutes of looking, I finally...

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Economy CDG - FCO More than 3 years 13 reactions 365 views


To begin with, our flight was three hours late and nobody informed us at check-in. They also didn't let us know that we could get a voucher for a meal in the stopover airport.

In Kuwait, another delay of four hours with no explanation, just a poor meal tray (not very good).

They also made us go to the boarding gate, even though there were already other people there to board another flight. So they made us go out again (no place to sit).

We arrived in Paris (at 2 a.m. instead of 7 p.m.). Nobody from the airline would explain what we should do about transportation.

In short, an awful airline that treated us like fools!

PS: the state of the airplanes was average and the screens barely worked, if at all! The cabin crew was not very friendly!

I will never again fly with Kuwait Airways! (they often have delays, according to the testimony of other passengers)

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Economy KWI - CDG More than 3 years 2 reactions 132 views

Old planes. Constant delays.

Planes from 1995. There were delays on departure and in the stopovers on both outward and return flights.
Really inexpensive…but you get exactly what you paid for! Or not!
The Kuwait airport: there isn't really anything to do there, except for the cigarettes, which are sold for 20 USD a pack. There were smoking areas in the transit area.

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Economy CDG - CMB More than 3 years 4 reactions 145 views


First part of the trip:

Flight on an A340 with a stopover in Kuwait.
Short delay on departure.
Baggage checking: took very long.
Stopover in Rome that was unannounced when the tickets were booked.
Seats were old.
Legroom was sufficient.
7-inch video screen.
Honest meals.
Stopover in Kuwait.

Second part, to Chenai on, an A310
Seats that have needed some work for quite some time.
Legroom: seating layout like that of a charter flight.
7-inch video screen.
Honest meal.

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Economy CDG - MAA More than 3 years 3 reactions 146 views

A good return flight for a two-month holiday

Fantastic! A superb A340, and fairly quiet too. The hostesses provide a high quality of service to the passengers! The seats were very comfortable, and though the in-flight entertainment system is only average, it does do the job. You're always ahead of schedule when you arrive in Paris with this airline, but you always experience a delay travelling in the opposite direction. There was a problem with my plane in Kuwait resulting in a four-hour delay. However, they helped us pass the time by serving us a good hot dinner :D And it was very good I have to say!
One minor criticism: the plane's air-conditioning isn't powerful enough when it's on the ground!

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Economy CDG - DAC More than 3 years 3 reactions 156 views
Abir T.

Good airline

Paris–Rome - January 2014 – departing 9:15 am – two-hour flight

Economy class: 20 kg checked baggage, and maximum of 7 kg hand baggage .

This was the third time I'd flown this same flight with this airline.
I've never experienced delays, and even though it's only a two-hour flight, a meal tray (pretty good too) is served, along with coffee/tea. Comfortable cushions are available. The cabin crew are very welcoming. The price isn't much higher than with low-cost airlines (for this flight anyway – don't know if that's generally the case), and that's with better service and checked baggage included.

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Economy CDG - FCO More than 3 years 13 reactions 526 views
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38 traveler reviews

Overall rating

2 / 5
2 stars over 5 - Based on 5 customers reviews
5 stars

Ratings summary

Value (price + quality) 2,4 / 5
Comfort 2,5 / 5
Costumer service 2,5 / 5
Your opinion of security 2,5 / 5
Food 2,75 / 5
Management of luggage 3,67 / 5
Comfort 2,5 / 5
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In France

17 avenue George V
75008 Paris
Phone: +33 (0)1 47 20 75 15
Fax: +33 (0)1 47 20 55 08
Email: Accessible only to connected users. Create my account Online

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Updated on 14 April 2017 | Report a problem

Sales  United Kingdom

16 Baker Street
W1U 3HS Londres
United Kingdom
Phone: 020-87457772

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Updated on 28 March 2015 | Report a problem

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