Kenya Airways

27 reviews - - Updated 16 hours ago
KQ / KQA
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27 traveler reviews

Overall rating

3,88 / 5
3.88 stars over 5 - Based on 8 customers reviews
5 stars
33%
4
33%
3
11%
2
11%
1
11%

Ratings summary

Value (price + quality) 4,25 / 5
Comfort 4 / 5
Costumer service 4,57 / 5
Your opinion of security 4,86 / 5
Food 3,71 / 5
Management of luggage 4,83 / 5
Comfort 4 / 5
Detailed ratings »

Opinions about Kenya Airways

Author Title Rating
Fly99 Great flight 4/5
Opinions about Kenya Airways

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Great flight



Hello everyone. After my flight from Zurich landed, I went through security and headed to the terminal of my flight for Mombasa. To get from...

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Economy NBO - MBA 12/2014 1 reactions 391 views
Fly99

Dreamliner passes the test



Due to a one-hour delay before departure from Nairobi, it was almost midnight when we left. Boarding took a little more time, but the new plane is...

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Economy NBO - CDG More than 2 years 1 reactions 373 views
jmadagascar

A regional flight



NBO was just a stop before a long-haul flight to Paris (CDG). The plane was new. Right away we noticed the cleanliness and, even more welcome, the...

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Economy TNR - NBO More than 2 years 3 reactions 210 views
jmadagascar

Great experience onboard the Dreamliner



This was a flight between Nairobi and Paris onboard the airline's new Dreamliner 787. Nairobi Airport is still in the middle of being refurbished, so it doesn't offer a fantastic experience. As soon as you step onboard the plane, you experience an ambiance of African luxury. The seats (in 3-3-3 configuration) are equipped with a latest generation IFE system. The WiFi service displayed on the screen was unfortunately not working. The seats recline very well, and there is a decent mount of legroom.
We took off at around 11:00 pm and this was followed by a light meal. The chicken was very good and served in decent quantities, bearing in mind the time of day. The cabin crew came round to serve drinks twice before disappearing. The cabin was very comfortable, with colour-changing lights and seats in the colours of the savannah.
Breakfast was served before landing in Paris.

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Economy NBO - CDG More than 2 years 2 reactions 253 views
kese

Very average airline



Boeing 767. Limited legroom, comfort generally average. Basic onboard entertainment; lots of films in foreign languages, with no subtitles...

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Economy CDG - NBO More than 3 years 5 reactions 317 views
bob8935

Great flight, like last time



I have already flown this route with Kenya Airways. They were great again, with the only small problem being that they served some sort of vegetable wrap that tasted really good but gave me stomachache afterwards.

Thank you, good evening

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Economy MBA - NBO More than 3 years 1 reactions 62 views
Fly99

Great!



This was a very good flight. The plane, an E-190, was really comfortable and the cabin crew were very competent. The flight departed on time and arrived at destination on time. I will willingly use this airline again. I've read other reviews of Kenya Airways too and been really astonished by them: I find it to be a super airline.

Thank you for reading my review and have a good evening. :)

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Economy NBO - MBA More than 3 years 1 reactions 34 views
Fly99

A complete mockery!



I’m writing my review because this was the second time I had to go through the same unfortunate experience, beat by beat.

The first time, I arrived at the airport and they told me my flight to Bangkok had been canceled and rescheduled for the following day at 10:00. I went back the next day at 8:00 to see that the flight was finally scheduled for takeoff at 9:00! Kenya Airways hadn't given me any information!

The second time, the flight was on the schedule up to the time it was supposed to take off, when an airline agent told us that the flight would be delayed because “the captain could not be found!” One hour later, the flight was cancelled and again rescheduled for the following day at 10:00! You know what happened!

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Economy NBO - BKK More than 2 years 1 reactions 345 views
Karmarkus
Translate

Bon service mais pas de TV à bord !



Bon service des hôtesses / hôtes, les repas n'étaient pas bons et très petits.

Départ à l'heure donc c'est déjà mieux que Air France !

Il faisait un peu frais comme d'habitude dans l'avion.

L'espace est petit par personne.

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Economy DKR - NBO 10/2016
yourte53

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2 contacts

Find the best way to contact your airline.

Sales  France

30 avenue Léon Gaumont
75985 Paris
France
Phone: +33 (0)1 70 03 84 39
Fax: +33 (0)1 70 03 84 42

Is it working? 18 positiv votes 19 negativ votes
Updated 31 days ago | Report a problem

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Headquarters

Airport North Road, Embakasi
P.O. Box: 19002 – 00501
Nairobi , Kenya

Phone: + 254 (0)20 6422000

Is it working? 1 positiv votes 1 negativ votes
Updated on 23 May 2014 | Report a problem