Kenya Airways

31 reviews - - Updated 22 hours ago

200 km trip for baggage repairs required by KQ

I flew Kenya Airways business class. I have nothing particularly negative to say about the inflight business class service which was quite standard...

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Business CDG - LOS 07/2017 1 reactions

Great flight

Hello everyone. After my flight from Zurich landed, I went through security and headed to the terminal of my flight for Mombasa. To get from...

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Economy NBO - MBA More than 3 years 1 reactions 391 views

Dreamliner passes the test

Due to a one-hour delay before departure from Nairobi, it was almost midnight when we left. Boarding took a little more time, but the new plane is...

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Economy NBO - CDG More than 3 years 1 reactions 373 views

A regional flight

NBO was just a stop before a long-haul flight to Paris (CDG). The plane was new. Right away we noticed the cleanliness and, even more welcome, the...

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Economy TNR - NBO More than 3 years 3 reactions 210 views

Great experience onboard the Dreamliner

This was a flight between Nairobi and Paris onboard the airline's new Dreamliner 787. Nairobi Airport is still in the middle of being refurbished, so it doesn't offer a fantastic experience. As soon as you step onboard the plane, you experience an ambiance of African luxury. The seats (in 3-3-3 configuration) are equipped with a latest generation IFE system. The WiFi service displayed on the screen was unfortunately not working. The seats recline very well, and there is a decent mount of legroom.
We took off at around 11:00 pm and this was followed by a light meal. The chicken was very good and served in decent quantities, bearing in mind the time of day. The cabin crew came round to serve drinks twice before disappearing. The cabin was very comfortable, with colour-changing lights and seats in the colours of the savannah.
Breakfast was served before landing in Paris.

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Economy NBO - CDG More than 3 years 3 reactions 253 views

Very average airline

Boeing 767. Limited legroom, comfort generally average. Basic onboard entertainment; lots of films in foreign languages, with no subtitles...

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Economy CDG - NBO More than 3 years 5 reactions 317 views

Great flight, like last time

I have already flown this route with Kenya Airways. They were great again, with the only small problem being that they served some sort of vegetable wrap that tasted really good but gave me stomachache afterwards.

Thank you, good evening

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Economy MBA - NBO More than 3 years 1 reactions 62 views


This was a very good flight. The plane, an E-190, was really comfortable and the cabin crew were very competent. The flight departed on time and arrived at destination on time. I will willingly use this airline again. I've read other reviews of Kenya Airways too and been really astonished by them: I find it to be a super airline.

Thank you for reading my review and have a good evening. :)

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Economy NBO - MBA More than 3 years 1 reactions 34 views

A complete mockery!

I’m writing my review because this was the second time I had to go through the same unfortunate experience, beat by beat.

The first time, I arrived at the airport and they told me my flight to Bangkok had been canceled and rescheduled for the following day at 10:00. I went back the next day at 8:00 to see that the flight was finally scheduled for takeoff at 9:00! Kenya Airways hadn't given me any information!

The second time, the flight was on the schedule up to the time it was supposed to take off, when an airline agent told us that the flight would be delayed because “the captain could not be found!” One hour later, the flight was cancelled and again rescheduled for the following day at 10:00! You know what happened!

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Economy NBO - BKK More than 3 years 1 reactions 345 views

Vol d'enfer et mensonges

SOS !!!! Kenya Airways a annuler aujourd'hui le vol de mes beaux parents âgés. Ils étaient censés prendre le vol de Kinshasa RDC- Paris FRANCE, aller simple a 14h30 avec une escale a Nairobi , la compagnie a remplacé le vol par un autre a 00h15 avec deux escales prévue ,personne n'a étais prévenue pour les changements et en plus maintenant la compagnie les oblige a payé les billets aller-retour! Un autre employé assez placer a demander a mes beaux parents de lui donner 500€ si ils veulent partir,donc il est corrompu et cruel ! Est-ce normale ?!?! Aidez moi j'ai besoin de conseil

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Economy FIH - CDG 10/2017 1 reactions
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31 traveler reviews

Overall rating

3,33 / 5
3.33 stars over 5 - Based on 6 customers reviews
5 stars

Ratings summary

Value (price + quality) 3,33 / 5
Comfort 3,33 / 5
Costumer service 3,83 / 5
Your opinion of security 3,83 / 5
Food 3 / 5
Management of luggage 3,5 / 5
Comfort 3,33 / 5
Detailed ratings »

Opinions about Kenya Airways

Author Title Rating
TMO 200 km trip for baggage repairs required by KQ 2/5
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2 contacts

Find the best way to contact your airline.

Sales  France

30 avenue Léon Gaumont
75985 Paris
Phone: +33 (0)1 70 03 84 39
Fax: +33 (0)1 70 03 84 42

Is it working? 18 positiv votes 21 negativ votes
Updated on 29 November 2017 | Report a problem

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Airport North Road, Embakasi
P.O. Box: 19002 – 00501
Nairobi , Kenya

Phone: + 254 (0)20 6422000

Is it working? 1 positiv votes 1 negativ votes
Updated on 23 May 2014 | Report a problem