Kenya Airways

32 reviews - - Updated 3 hours ago

Worst flight experience ever

I can only recommend to anyone to avoid this airline. I would even pay a bit more, just to avoid Kenya. First, our flight was canceled and we were given no information of Kenya why. The next one went only 24h later. During this time, they provided us accommodation, but only two meals. When I asked for a third, they declined. When I said that I disagree, they simply said I could file a complaint to their main office.

On board, our ordered special meals were missing. Once finally arrived, my bag was missing. They managed at least to get it to my hotel within 24h.

When I wanted to introduce compensation claims (for the flight and baggage delays), they sent me from one office to another. Up to this date, the claims are still pending and I am not sure to get any form of compensation for the stress, energy and extra expenses.

Read more about « Worst flight experience ever »
Economy DKR - JNB 08/2018

200 km trip for baggage repairs required by KQ

I flew Kenya Airways business class. I have nothing particularly negative to say about the inflight business class service which was quite standard...

Read more about « 200 km trip for baggage... »
Business CDG - LOS More than 2 years 1 reactions

Great flight

Hello everyone. After my flight from Zurich landed, I went through security and headed to the terminal of my flight for Mombasa. To get from...

Read more about « Great flight »
Economy NBO - MBA More than 3 years 1 reactions 391 views

Dreamliner passes the test

Due to a one-hour delay before departure from Nairobi, it was almost midnight when we left. Boarding took a little more time, but the new plane is...

Read more about « Dreamliner passes the test »
Economy NBO - CDG More than 3 years 1 reactions 373 views

A regional flight

NBO was just a stop before a long-haul flight to Paris (CDG). The plane was new. Right away we noticed the cleanliness and, even more welcome, the...

Read more about « A regional flight »
Economy TNR - NBO More than 3 years 3 reactions 210 views

Great experience onboard the Dreamliner

This was a flight between Nairobi and Paris onboard the airline's new Dreamliner 787. Nairobi Airport is still in the middle of being refurbished, so it doesn't offer a fantastic experience. As soon as you step onboard the plane, you experience an ambiance of African luxury. The seats (in 3-3-3 configuration) are equipped with a latest generation IFE system. The WiFi service displayed on the screen was unfortunately not working. The seats recline very well, and there is a decent mount of legroom.
We took off at around 11:00 pm and this was followed by a light meal. The chicken was very good and served in decent quantities, bearing in mind the time of day. The cabin crew came round to serve drinks twice before disappearing. The cabin was very comfortable, with colour-changing lights and seats in the colours of the savannah.
Breakfast was served before landing in Paris.

Read more about « Great experience onboard the... »
Economy NBO - CDG More than 3 years 3 reactions 253 views

Very average airline

Boeing 767. Limited legroom, comfort generally average. Basic onboard entertainment; lots of films in foreign languages, with no subtitles...

Read more about « Very average airline »
Economy CDG - NBO More than 3 years 5 reactions 317 views

Great flight, like last time

I have already flown this route with Kenya Airways. They were great again, with the only small problem being that they served some sort of vegetable wrap that tasted really good but gave me stomachache afterwards.

Thank you, good evening

Read more about « Great flight, like last time »
Economy MBA - NBO More than 3 years 1 reactions 62 views


This was a very good flight. The plane, an E-190, was really comfortable and the cabin crew were very competent. The flight departed on time and arrived at destination on time. I will willingly use this airline again. I've read other reviews of Kenya Airways too and been really astonished by them: I find it to be a super airline.

Thank you for reading my review and have a good evening. :)

Read more about « Great! »
Economy NBO - MBA More than 3 years 1 reactions 34 views

A complete mockery!

I’m writing my review because this was the second time I had to go through the same unfortunate experience, beat by beat.

The first time, I arrived at the airport and they told me my flight to Bangkok had been canceled and rescheduled for the following day at 10:00. I went back the next day at 8:00 to see that the flight was finally scheduled for takeoff at 9:00! Kenya Airways hadn't given me any information!

The second time, the flight was on the schedule up to the time it was supposed to take off, when an airline agent told us that the flight would be delayed because “the captain could not be found!” One hour later, the flight was cancelled and again rescheduled for the following day at 10:00! You know what happened!

Read more about « A complete mockery! »
Economy NBO - BKK More than 3 years 1 reactions 345 views
Write your review

32 traveler reviews

Overall rating

1,33 / 5
1.33 stars over 5 - Based on 3 customers reviews
5 stars

Ratings summary

Value (price + quality) 1,33 / 5
Comfort 2 / 5
Costumer service 1,67 / 5
Your opinion of security 2 / 5
Food 1,67 / 5
Management of luggage 1,67 / 5
Comfort 2 / 5
Detailed ratings »

order by Date  - Rate  - Interest

filter by 

13 travelers pictures

Discover your next flight in pictures

  • Flight pictures #1
  • Flight pictures #2
  • Flight pictures #3
  • Flight pictures #4
  • Flight pictures #5
  • Flight pictures #6
  • Flight pictures #7
  • Flight pictures #8
  • Flight pictures #9
  • Flight pictures #10
  • Flight pictures #11
  • Flight pictures #12
  • Flight pictures #13

2 contacts

Find the best way to contact your airline.

Sales  France

30 avenue Léon Gaumont
75985 Paris
Phone: +33 (0)1 70 03 84 39
Fax: +33 (0)1 70 03 84 42

Is it working? 18 positiv votes 22 negativ votes
Updated on 24 May 2019 | Report a problem

View in Google Maps


Airport North Road, Embakasi
P.O. Box: 19002 – 00501
Nairobi , Kenya

Phone: + 254 (0)20 6422000

Is it working? 1 positiv votes 4 negativ votes
Updated on 6 August 2019 | Report a problem