This was my first experience of flying business class on a long-haul flight, so it was probably always likely to make an excellent impression on me.
All on schedule and boarding well organised.
Food quality was a little below par, but the service was friendly and the seats were sufficiently comfortable (though a little hard), reclining completely horizontal, making it possible to get several hours proper sleep.
There was a varied and comprehensive range of in-flight entertainment, as well as tourist information about the destination: enough to easily occupy the few hours not spent sleeping.
The last time I travelled with KLM was several years ago, and I was very pleasantly surprised compared to how I remembered the airline, in terms of the service and the friendliness of the cabin crew.
Are you a representative of KLM Royal Dutch Airlines and would like to reply to this review or be notified by email when reviews are published about your airline company? Please contact us!