Nightmare trip

Review of Willem78 about the flight KLM Royal Dutch Airlines between Amsterdam and Trondheim on 20/06/2019 in Economy
Willem78 KL / KLM AMS / TRD

A Year long preparation for one of the hardest one day bicycle tours in the world, all for nothing.
When I opened my bike bag in Trondheim Airport. The frame of my €9000 bike was broken.
Could not do the Styrkeprøven bike tour.

€4500 frame damage to the bike. Thanks to KLM.
The worst part is: They offer me €1336
Because of the “terms and conditions”

My terms And conditions are: when you brake something, you pay for it!

So please: do not fly with KLM.
They can charge you a lot for a ticket, but when they have to pay, they find one excuse after another

One picture is one day before the hardest ride of my life, the second one is from after the flight....
Thank you so Much KLM, for taking care of my most precious belonging, and the great great service afterwards....

Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Costumer service
1 / 5

Flight pictures

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By Willem78, about KLM Royal Dutch Airlines, , via its phone
Posted online by admin, on 8 August 2019, view original version
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