KLM does not care about you!

Review of JMYEG about the flight KLM Royal Dutch Airlines between Amsterdam and Florence on 10/08/2018 in Business

From Canada, we had planned a nice organized 5 day cycling tour in Tuscany and had planned to arrive in Florence 2 days earlier to make sure that we were all settled...
A few hours before our direct flight from Amsterdam to Florence, we received an email ticket indicating that we now had to take two flights one to Paris and then one from Paris to Florence. We learnt later one that our direct flight from Amsterdam to Florence had been cancelled but no reasons were provided. We arrived with several hours of delay in Florence which took a dent in our short stay in Florence....
This was just the beginning! Our luggage were lost and KLM’s communication with us was terrible. Thee days later, our luggage were finally in Florence but KLM delivered them to the wrong hotel despite the fact we had indicated clearly the different hotels we would stay at we our cycling tour. The only time they called was to tell me we were not at the hotel when they tried to deliver our luggage and that they would not deliver our luggage to our new hotel on that same day. Carlotta Boschi at the lost and found at the Florence Airport refused to ensure that the KLM driver will deliver our luggage on that same day. Here we stand 2 days into a 5 day cycling tour that we have paid fully and we have not been able to cycle with our group because of KLM’s failure to find our luggage and failure to try to accommodate us in anyway .....
Do not fly KLM!
Jean-Michel Le Melledo

Overall rating
1 / 5
Value (price + quality)
3 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
1 / 5
Costumer service
1 / 5
Your opinion of security
1 / 5
1 / 5
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By JMYEG, about KLM Royal Dutch Airlines, , via its tablet
Posted online by admin, on 12 August 2018, view original version
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