Customer service nightmare

Review of Foxflight about the flight KLM Royal Dutch Airlines between Amsterdam and Salt Lake City on 19/06/2018 in Economy
Foxflight KL / KLM AMS / SLC

My husband and I were flying from Dublin to Amsterdam before this flight. Unfortunately, that plane ended up taking off an hour later than expected, and because of this, we missed our Delta KLM flight to Utah. We quickly went to the KLM desk in the airport, and were treated extremely disrespectfully by the customer service rep there. We told her that we understood that we weren't owed anything at all, but that we needed help as we were basically stranded in a foreign country with hardly any money and little idea what to do next (this was our first trip abroad). She grabbed her manager, who told us "we're a business, not a charity. Good luck finding a way home." They went on to tell us that nobody in the building could help us at all. No refund for our wasted tickets, no getting us on another flight, and no sympathy especially. This cold response to our helpless situation was overwhelminglying harsh. It tainted our experience with Delta, and we will be avoiding them in the future. We're a reasonable pair of people, but the 100% lack of desire to help us with our situation-- coming from people supposedly in customer service-- was very upsetting. This airline will turn on you with the slightest mishap, whether it's your fault or out of your control entirely.

Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
On board
Costumer service
1 / 5
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By Foxflight, about KLM Royal Dutch Airlines, , close to Netherlands, via its phone
Posted online by admin, on 19 June 2018, view original version
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