KLM Royal Dutch Airlines

161 reviews - - Updated 9 hours ago
KL / KLM

Flyers Beware!



***Review as per my mom's experience, issue still unresolved***

My father died so I had to book KLM tickets to be used within 24 hours...somehow KLM website reserved/blocked the value of 1 ticket 8 times, leaving us with nothing to spend. My bank said only KLM can reverse these reserved amounts- I contacted KLM customer service and was told to contact my bank.

Again, I am begging KLM to please reverse the reserved amounts in error. This same amount was also reserved 6 times on my husband’s Visa card. Total blocked / reserved amount is €4.584,04 which is part of our spending money to attend the wake and funeral of my father.

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Economy AMS - MNL 09/2019 1 reactions
#31529

Luggage lost and their partner delivering company is awful



Not very confortable, little space for legs, late, flight, assistants very corteus and polite. They lost 1 Luggage, assure us they would have it delivered on Orkney, where we were staying, that it was no problem to deliver on mainland Orkney in stromness. They said they use a very good company, but they use City bags, which have tons of bad reviews on internet, no telephone number to contact. City bags sent us a message it will deliver the luggage on 3 and then on 4 August. Nothing arrives, klm doesn't know so I contacted Cory bags and they said they don't deliver on island, offering no further help. After 2 days of phoning and texting klm, which said they can't do nothing, I managed to get another telephone number and finally one very professional and proactive operator (the first one) managed to solve the situation. 5 days later we were able to collect the baggage at the island Airport (it wasn't delivered to our address, but at this point we were just so happy to get it we didn't insist to have it delivered as they promised).

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Economy MXP - INV 08/2019
Stefania M

Nightmare trip



@klm A Year long preparation for one of the hardest one day bicycle tours in the world, all for nothing. When I opened my bike bag in Trondheim...

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Economy AMS - TRD 06/2019
Willem78

KLM does not care about you!



From Canada, we had planned a nice organized 5 day cycling tour in Tuscany and had planned to arrive in Florence 2 days earlier to make sure that we...

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Business AMS - FLR 08/2018 2 reactions
JMYEG

Never go on KLM



My seat was no good. Not enough legroom space when I went to Amsterdam on the airplane, no tv no entertainments but magazines.They gave only drinks and snacks. Service not very good, I gave it out of 3/10.

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Economy MAN - CAI More than 3 years
net

Nice evening flight



Contrary to the outward flight, as I nearly missed my connecting flight, there was enough time (more than an hour) at Amsterdam airport to catch the next plane. However, I would advise to always plan enough time in Amsterdam to catch your connecting flight !

The flight Amsterdam-Munich was short and pleasant, with some drinks and a snack. There was no entertainment for such a short flight. But we flow above Amsterdam by night, which let me good memories!

It was my 4th flight with KLM and it was on time, like all other ones. According to this modest experience, I would recommend flying with KLM.
But I have no experience on long haul flights.

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Economy AMS - MUC More than 3 years
SPP

Good short flight



I did not fly very often with KLM, but it was a good discovery. The flights were always on time, like this one from Bristol to Amsterdam. This was important to me, as I had a connecting flight in Amsterdam. I could reach it without any problems. During the flight, as it was short, there was no specific entertainment. But it is not necessary, as the flight duration was about one hour. We got a small snack and of course, drinks. The flight attendants were friendly.

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Economy BRS - AMS More than 3 years
SPP

Flight on time



After some stress at Amsterdam Airport to catch my connecting flight, I reached it, but it was at the last second. Anyway, the flight to Bristol was nice, calm and we got a small snack. The personnel was friendly and we arrived on time at Bristol Airport, which was an important point for me, as I had to catch a coach. As I had only cabin luggage, I cannot give a review on luggage management.

For information: Bristol Airport is a small but pleasant airport, with some cafés and shops. Controls are quite rapid.

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Economy AMS - BRS More than 3 years
SPP
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161 traveler reviews

Overall rating

2,65 / 5
2.65 stars over 5 - Based on 34 customers reviews
5 stars
15%
4
15%
3
24%
2
15%
1
32%

Ranking

44

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Ratings summary

Value (price + quality) 2,68 / 5
Comfort 3,07 / 5
Costumer service 3,12 / 5
Your opinion of security 3,67 / 5
Food 2,6 / 5
Management of luggage 2,93 / 5
Comfort 3,07 / 5
Detailed ratings »

Opinions about KLM Royal Dutch Airlines

Author Title Rating
#31529 Flyers Beware! 1/5
Stefania M Luggage lost and their partner delivering company is awful 1/5
Willem78 Nightmare trip 1/5
Opinions about KLM Royal Dutch Airlines

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227 travelers pictures

compagnies-aeriennes/classement-des-m

  • Flight pictures #1
  • Flight pictures #2
  • Un avion cargo Etihad
  • Napoléon boit du vin
  • la mer de nuage pendant le survol de la Chine
  • Flight pictures #6
  • Interminables heures de vol au dessus de la Sibérie glacée.
  • Flight pictures #8
  • Deux fenêtres cette fois!
  • Flight pictures #10
  • Le fameux MD11
  • Flight pictures #12
  • La seconde avant ....
  • Déjeuner.
  • Flight pictures #15
  • la mer de nuage pendant le survol de la Chine
  • Flight pictures #17
  • Dessert
  • Vol AMS-CDG
  • Flight pictures #20
  • Napoléon en Economy Comfort
  • les reacteurs
  • Flight pictures #23
  • Commande du petit déjeuner, à la fin du dîner
  • 777
  • Et la ça sent la mer, même dans l'avion, et on est en final
  • Siege economy comfort
  • Flight pictures #28
  • Flight pictures #29
  • Débarquement à l'arrivée à Nice. Avion très chouette !
  • Premier service: Sandwich au fromage + boisson
  • Accès au Fokker 70
  • Flight pictures #33
  • Flight pictures #34
  • Flight pictures #35
  • Classe éco confort B777-300 KLM.
  • Une vue de l'avion
  • De la 18L qu'on décollera
  • Entrée et salade, dans le service Marcel Wanders
  • Flight pictures #40
  • Une mer de nuage
  • Notre fameux MP3 ;)
  • Les hauts-parleurs, après avoir diffusé les vœux du commandant, passent quelques musiques de...
  • Ou tajine de poisson
  • Apéro.
  • Flight pictures #46
  • Flight pictures #47
  • Les Andes
  • Classe éco confort B777-300 KLM.
  • Jolie route
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4 contacts

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Loyalty program  France

Phone: 3272 (0.34 euros /min)

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Sales  United Kingdom

Phone: +44 207 66 00 293
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