KLM Royal Dutch Airlines

162 reviews - - Updated 53 minutes ago

Flight review AMS - DUB

Arriving at the airport, we were quickly able to find our lobby, hence the clear signs. It took us a while to find the airport, though. When we were...

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Economy AMS - DUB 03/2019

Flyers Beware!

***Review as per my mom's experience, issue still unresolved***

My father died so I had to book KLM tickets to be used within 24 hours...somehow KLM website reserved/blocked the value of 1 ticket 8 times, leaving us with nothing to spend. My bank said only KLM can reverse these reserved amounts- I contacted KLM customer service and was told to contact my bank.

Again, I am begging KLM to please reverse the reserved amounts in error. This same amount was also reserved 6 times on my husband’s Visa card. Total blocked / reserved amount is €4.584,04 which is part of our spending money to attend the wake and funeral of my father.

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Economy AMS - MNL 09/2019 1 reactions

Luggage lost and their partner delivering company is awful

Not very confortable, little space for legs, late, flight, assistants very corteus and polite. They lost 1 Luggage, assure us they would have it delivered on Orkney, where we were staying, that it was no problem to deliver on mainland Orkney in stromness. They said they use a very good company, but they use City bags, which have tons of bad reviews on internet, no telephone number to contact. City bags sent us a message it will deliver the luggage on 3 and then on 4 August. Nothing arrives, klm doesn't know so I contacted Cory bags and they said they don't deliver on island, offering no further help. After 2 days of phoning and texting klm, which said they can't do nothing, I managed to get another telephone number and finally one very professional and proactive operator (the first one) managed to solve the situation. 5 days later we were able to collect the baggage at the island Airport (it wasn't delivered to our address, but at this point we were just so happy to get it we didn't insist to have it delivered as they promised).

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Economy MXP - INV 08/2019
Stefania M

Nightmare trip

@klm A Year long preparation for one of the hardest one day bicycle tours in the world, all for nothing. When I opened my bike bag in Trondheim...

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Economy AMS - TRD 06/2019

KLM does not care about you!

From Canada, we had planned a nice organized 5 day cycling tour in Tuscany and had planned to arrive in Florence 2 days earlier to make sure that we...

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Business AMS - FLR 08/2018 2 reactions

Never go on KLM

My seat was no good. Not enough legroom space when I went to Amsterdam on the airplane, no tv no entertainments but magazines.They gave only drinks and snacks. Service not very good, I gave it out of 3/10.

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Economy MAN - CAI More than 3 years

Nice evening flight

Contrary to the outward flight, as I nearly missed my connecting flight, there was enough time (more than an hour) at Amsterdam airport to catch the next plane. However, I would advise to always plan enough time in Amsterdam to catch your connecting flight !

The flight Amsterdam-Munich was short and pleasant, with some drinks and a snack. There was no entertainment for such a short flight. But we flow above Amsterdam by night, which let me good memories!

It was my 4th flight with KLM and it was on time, like all other ones. According to this modest experience, I would recommend flying with KLM.
But I have no experience on long haul flights.

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Economy AMS - MUC More than 3 years

Good short flight

I did not fly very often with KLM, but it was a good discovery. The flights were always on time, like this one from Bristol to Amsterdam. This was important to me, as I had a connecting flight in Amsterdam. I could reach it without any problems. During the flight, as it was short, there was no specific entertainment. But it is not necessary, as the flight duration was about one hour. We got a small snack and of course, drinks. The flight attendants were friendly.

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Economy BRS - AMS More than 3 years
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162 traveler reviews

Overall rating

2,79 / 5
2.79 stars over 5 - Based on 29 customers reviews
5 stars




Ratings summary

Value (price + quality) 2,83 / 5
Comfort 3,08 / 5
Costumer service 3,11 / 5
Your opinion of security 3,76 / 5
Food 2,67 / 5
Management of luggage 3,09 / 5
Comfort 3,08 / 5
Detailed ratings »

Opinions about KLM Royal Dutch Airlines

Author Title Rating
artjerossie Flight review AMS - DUB 5/5
#31529 Flyers Beware! 1/5
Stefania M Luggage lost and their partner delivering company is awful 1/5
Opinions about KLM Royal Dutch Airlines

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227 travelers pictures

Discover your next flight in pictures

  • Un bout de Geneve
  • Flight pictures #2
  • 340 de Cathay Pacific
  • Flight pictures #4
  • Très lent....
  • Flight pictures #6
  • La manette ;)
  • Collation froide (sandwich et glace).
  • Et voilà le résultat, le lendemain matin (le yaourt, les céréales, le pot de confiture, le...
  • Flight pictures #10
  • Flight pictures #11
  • Flight pictures #12
  • Et la reine du ciel
  • Aéroport de Tokyo Narita le 3 avril 2014.
  • Ou tartare de saumon qui n'en est pas un puisque le saumon est fumé
  • 777
  • Flight pictures #17
  • Ou tajine de poisson
  • Flight pictures #19
  • Second service: ici un café dans un gobelet au design de la flotte et les biscuit au caramel
  • La tartine aux oeufs
  • Flight pictures #22
  • Installation en cabine
  • Vol AMS-CDG
  • Plat, parmi trois choix
  • Le fauteuil à côté de moi (occupé par mon frère)
  • Flight pictures #27
  • Flight pictures #28
  • Flight pictures #29
  • Et son magnifique réacteur
  • Entrée et salade, dans le service Marcel Wanders
  • Flight pictures #32
  • Flight pictures #33
  • Plateau repas sur le vol KL 0862
  • Premier service: Sandwich au fromage + boisson
  • Excellent petit dejeuner, j'aurais aimé aussi du poisson roulé avec le saumon
  • La seconde avant ....
  • Et la place aussi
  • Le salon à HEL est particulièrement sympa
  • Flight pictures #40
  • Débarquement à l'arrivée à Nice. Avion très chouette !
  • L'embarquement
  • La barrière
  • Napoléon en Economy Comfort
  • Survol de la cote nord ouest du Japon
  • Je vous ai dis qu'il y a de la place, je fais plus d'1m80
  • Déjeuner.
  • Survol d'un lac (mais pas le Léman)
  • la STAR pour la 07L
  • In the box...
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4 contacts

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Phone: +44 207 66 00 293

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