Our first trip with this airline went really well. The welcome and the customer service were impeccable, even in economy class.
When you compare competing airlines in terms of direct flights to Japan, JAL comes out ahead.
They paid attention to every detail from the boarding to the flight, which made our 12-hour trip seem much shorter.
As for the flight itself, no complaints. The economy seats were spacious, the crew was always friendly and the food was good and abundant.
There was a big screen with a good choice of recent movies, games, etc.
The only thing that wasn't great was that telephone reservations don't lead to information coming in the mail, which is not practical if you want all of the information about the flight in front of you.
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