Rating of Japan Airlines

JL / JAL
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31 traveler reviews

Overall rating

3,75 / 5
3.75 stars over 5 - Based on 12 customers reviews
5 stars
31%
4
31%
3
8%
2
23%
1
8%

Ranking

7

Compare

Ratings summary

Value (price + quality) 3,42 / 5
Comfort 4 / 5
Costumer service 4,25 / 5
Your opinion of security 4,55 / 5
Food 3,5 / 5
Management of luggage 3,42 / 5
Comfort 4 / 5
Detailed ratings »

Opinions about Japan Airlines

Author Title Rating
UAL Excellent Flight 5/5
Opinions about Japan Airlines
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Overall rating

#7 out of 71

3,75 stars over 5

Based on 13 customers reviews

5 stars
31%
4
31%
3
8%
2
23%
1
8%

Value (price + quality)

#21 out of 71

3,42 stars over 5

Based on 13 customers reviews

5 stars
31%
4 Reviews
4
31%
4
3
8%
1
2
8%
1
1
23%
3

Costumer service

service and travel kit provided by the airline

#2 out of 70

4,25 stars over 5

Based on 14 customers reviews

5 stars
57%
8 Reviews
4
7%
1
3
21%
3
2
7%
1
1
7%
1

Comfort

seat, personal space, noise, cleanliness of aircraft...

#3 out of 67

4 stars over 5

Based on 13 customers reviews

5 stars
31%
4 Reviews
4
38%
5
3
15%
2
2
8%
1
1
8%
1

Your opinion of security

seat belt, incident resolution, security presentation...

#3 out of 66

4,55 stars over 5

Based on 13 customers reviews

5 stars
69%
9 Reviews
4
8%
1
3
8%
1
2
8%
1
1
8%
1

Food

quality, quantity, number of meal...

3,5 stars over 5

Based on 11 customers reviews

5 stars
27%
3 Reviews
4
36%
4
3
9%
1
2
9%
1
1
18%
2

Management of luggage

lost or broken luggage, waiting time to get them...

#28 out of 60

3,42 stars over 5

Based on 13 customers reviews

5 stars
31%
4 Reviews
4
31%
4
3
8%
1
2
8%
1
1
23%
3

Check-in and boarding

waiting time, general organisation, service...

#3 out of 68

4,25 stars over 5

Based on 13 customers reviews

5 stars
46%
6 Reviews
4
38%
5
3
8%
1
2
0%
0
1
8%
1

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