Rating of Japan Airlines

JL / JAL
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26 traveler reviews

Overall rating

4,38 / 5
4.38 stars over 5 - Based on 13 customers reviews
5 stars
43%
4
43%
3
7%
2
0%
1
7%

Ranking

1

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Ratings summary

Value (price + quality) 3,92 / 5
Comfort 4,31 / 5
Costumer service 4,54 / 5
Your opinion of security 4,85 / 5
Food 4,27 / 5
Management of luggage 3,85 / 5
Comfort 4,31 / 5
Detailed ratings »
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Overall rating

#1 out of 75

4,38 stars over 5

Based on 14 customers reviews

5 stars
43%
4
43%
3
7%
2
0%
1
7%

Value (price + quality)

#5 out of 75

3,92 stars over 5

Based on 14 customers reviews

5 stars
21%
3 Reviews
4
50%
7
3
14%
2
2
7%
1
1
7%
1

Costumer service

service and travel kit provided by the airline

#1 out of 72

4,54 stars over 5

Based on 14 customers reviews

5 stars
64%
9 Reviews
4
14%
2
3
14%
2
2
0%
0
1
7%
1

Comfort

seat, personal space, noise, cleanliness of aircraft...

#1 out of 71

4,31 stars over 5

Based on 14 customers reviews

5 stars
36%
5 Reviews
4
50%
7
3
7%
1
2
0%
0
1
7%
1

Your opinion of security

seat belt, incident resolution, security presentation...

#1 out of 71

4,85 stars over 5

Based on 15 customers reviews

5 stars
80%
12 Reviews
4
7%
1
3
7%
1
2
0%
0
1
7%
1

Food

quality, quantity, number of meal...

#1 out of 70

4,27 stars over 5

Based on 12 customers reviews

5 stars
33%
4 Reviews
4
50%
6
3
8%
1
2
0%
0
1
8%
1

Management of luggage

lost or broken luggage, waiting time to get them...

#12 out of 69

3,85 stars over 5

Based on 14 customers reviews

5 stars
50%
7 Reviews
4
21%
3
3
7%
1
2
0%
0
1
21%
3

Check-in and boarding

waiting time, general organisation, service...

#3 out of 72

4,38 stars over 5

Based on 13 customers reviews

5 stars
69%
9 Reviews
4
15%
2
3
8%
1
2
0%
0
1
8%
1

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