Rating of Japan Airlines

JL / JAL
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30 traveler reviews

Overall rating

4 / 5
4 stars over 5 - Based on 17 customers reviews
5 stars
39%
4
33%
3
6%
2
17%
1
6%

Ranking

2

Compare

Ratings summary

Value (price + quality) 3,47 / 5
Comfort 4,06 / 5
Costumer service 4,35 / 5
Your opinion of security 4,59 / 5
Food 3,64 / 5
Management of luggage 3,82 / 5
Comfort 4,06 / 5
Detailed ratings »
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Overall rating

#2 out of 73

4 stars over 5

Based on 18 customers reviews

5 stars
39%
4
33%
3
6%
2
17%
1
6%

Value (price + quality)

#18 out of 73

3,47 stars over 5

Based on 17 customers reviews

5 stars
24%
4 Reviews
4
41%
7
3
12%
2
2
6%
1
1
18%
3

Costumer service

service and travel kit provided by the airline

#2 out of 72

4,35 stars over 5

Based on 18 customers reviews

5 stars
61%
11 Reviews
4
11%
2
3
17%
3
2
6%
1
1
6%
1

Comfort

seat, personal space, noise, cleanliness of aircraft...

#2 out of 70

4,06 stars over 5

Based on 18 customers reviews

5 stars
33%
6 Reviews
4
39%
7
3
17%
3
2
6%
1
1
6%
1

Your opinion of security

seat belt, incident resolution, security presentation...

#3 out of 70

4,59 stars over 5

Based on 19 customers reviews

5 stars
74%
14 Reviews
4
5%
1
3
11%
2
2
5%
1
1
5%
1

Food

quality, quantity, number of meal...

#8 out of 66

3,64 stars over 5

Based on 14 customers reviews

5 stars
29%
4 Reviews
4
43%
6
3
7%
1
2
7%
1
1
14%
2

Management of luggage

lost or broken luggage, waiting time to get them...

#11 out of 66

3,82 stars over 5

Based on 18 customers reviews

5 stars
44%
8 Reviews
4
28%
5
3
6%
1
2
6%
1
1
17%
3

Check-in and boarding

waiting time, general organisation, service...

#3 out of 71

4,41 stars over 5

Based on 17 customers reviews

5 stars
65%
11 Reviews
4
24%
4
3
6%
1
2
0%
0
1
6%
1

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