Rating of Japan Airlines

JL / JAL
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27 traveler reviews

Overall rating

4,43 / 5
4.43 stars over 5 - Based on 14 customers reviews
5 stars
47%
4
40%
3
7%
2
0%
1
7%

Ranking

1

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Ratings summary

Value (price + quality) 4 / 5
Comfort 4,36 / 5
Costumer service 4,57 / 5
Your opinion of security 4,86 / 5
Food 4,27 / 5
Management of luggage 3,93 / 5
Comfort 4,36 / 5
Detailed ratings »
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Overall rating

#1 out of 71

4,43 stars over 5

Based on 15 customers reviews

5 stars
47%
4
40%
3
7%
2
0%
1
7%

Value (price + quality)

#5 out of 71

4 stars over 5

Based on 15 customers reviews

5 stars
27%
4 Reviews
4
47%
7
3
13%
2
2
7%
1
1
7%
1

Costumer service

service and travel kit provided by the airline

#1 out of 69

4,57 stars over 5

Based on 15 customers reviews

5 stars
67%
10 Reviews
4
13%
2
3
13%
2
2
0%
0
1
7%
1

Comfort

seat, personal space, noise, cleanliness of aircraft...

#1 out of 69

4,36 stars over 5

Based on 15 customers reviews

5 stars
40%
6 Reviews
4
47%
7
3
7%
1
2
0%
0
1
7%
1

Your opinion of security

seat belt, incident resolution, security presentation...

#1 out of 69

4,86 stars over 5

Based on 16 customers reviews

5 stars
81%
13 Reviews
4
6%
1
3
6%
1
2
0%
0
1
6%
1

Food

quality, quantity, number of meal...

#1 out of 67

4,27 stars over 5

Based on 12 customers reviews

5 stars
33%
4 Reviews
4
50%
6
3
8%
1
2
0%
0
1
8%
1

Management of luggage

lost or broken luggage, waiting time to get them...

#7 out of 66

3,93 stars over 5

Based on 15 customers reviews

5 stars
53%
8 Reviews
4
20%
3
3
7%
1
2
0%
0
1
20%
3

Check-in and boarding

waiting time, general organisation, service...

#2 out of 70

4,43 stars over 5

Based on 14 customers reviews

5 stars
71%
10 Reviews
4
14%
2
3
7%
1
2
0%
0
1
7%
1

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