Rating of Japan Airlines

JL / JAL
Write your review

31 traveler reviews

Overall rating

3,64 / 5
3.64 stars over 5 - Based on 11 customers reviews
5 stars
25%
4
33%
3
8%
2
25%
1
8%

Ranking

8

Compare

Ratings summary

Value (price + quality) 3,27 / 5
Comfort 3,91 / 5
Costumer service 4,18 / 5
Your opinion of security 4,5 / 5
Food 3,33 / 5
Management of luggage 3,27 / 5
Comfort 3,91 / 5
Detailed ratings »
filter by

Overall rating

#8 out of 66

3,64 stars over 5

Based on 12 customers reviews

5 stars
25%
4
33%
3
8%
2
25%
1
8%

Value (price + quality)

#26 out of 66

3,27 stars over 5

Based on 12 customers reviews

5 stars
25%
3 Reviews
4
33%
4
3
8%
1
2
8%
1
1
25%
3

Costumer service

service and travel kit provided by the airline

#1 out of 64

4,18 stars over 5

Based on 13 customers reviews

5 stars
54%
7 Reviews
4
8%
1
3
23%
3
2
8%
1
1
8%
1

Comfort

seat, personal space, noise, cleanliness of aircraft...

#5 out of 60

3,91 stars over 5

Based on 12 customers reviews

5 stars
25%
3 Reviews
4
42%
5
3
17%
2
2
8%
1
1
8%
1

Your opinion of security

seat belt, incident resolution, security presentation...

4,5 stars over 5

Based on 12 customers reviews

5 stars
67%
8 Reviews
4
8%
1
3
8%
1
2
8%
1
1
8%
1

Food

quality, quantity, number of meal...

3,33 stars over 5

Based on 10 customers reviews

5 stars
20%
2 Reviews
4
40%
4
3
10%
1
2
10%
1
1
20%
2

Management of luggage

lost or broken luggage, waiting time to get them...

#26 out of 54

3,27 stars over 5

Based on 12 customers reviews

5 stars
25%
3 Reviews
4
33%
4
3
8%
1
2
8%
1
1
25%
3

Check-in and boarding

waiting time, general organisation, service...

#2 out of 62

4,18 stars over 5

Based on 12 customers reviews

5 stars
42%
5 Reviews
4
42%
5
3
8%
1
2
0%
0
1
8%
1

How are the airlines ranked? Read Japan Airlines reviews