Japan Airlines

31 reviews - - Updated 9 hours ago
JL / JAL

Excellent Flight



Even though the flight was delayed for 30 minutes. Japan Airlines offered snacks to the passengers. and when on board the flight crew apologized for the delay.

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Economy LAX - NRT 07/2018
UAL

Almost Perfect., Very Attentive Even in Economy Class.



Our first trip with this airline went really well. The welcome and the customer service were impeccable, even in economy class.

When you compare competing airlines in terms of direct flights to Japan, JAL comes out ahead.

They paid attention to every detail from the boarding to the flight, which made our 12-hour trip seem much shorter.

As for the flight itself, no complaints. The economy seats were spacious, the crew was always friendly and the food was good and abundant.

There was a big screen with a good choice of recent movies, games, etc.

The only thing that wasn't great was that telephone reservations don't lead to information coming in the mail, which is not practical if you want all of the information about the flight in front of you.

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Economy HND - CDG More than 2 years
Flototo

Short and Pleasant Domestic Flight



Advice: buy the business class ticket (for € 80) directly from their site and not on a travel website otherwise it's much more expensive: add € 50...

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Business ITM - HND More than 3 years 12 views
frenchalain

My First Flight on a Dreamliner B787



There was a problem with online registration and I had to contact JAL. Luckily the office wasn't that far, so I went. The bug was due to a slight...

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Business TPE - KIX More than 3 years 18 views
frenchalain

Very Pleasant Flight.



Thanks to Japanese discipline, the plane was filled in 10 minutes. Departure was on time. After we left the plane, the crew bowed and then waved...

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Economy NRT - TPE More than 3 years 16 views
frenchalain

An Unforgettable Experience.



We were traveling as a family with a three-year-old child. We had the happy surprise of being upgraded from premium to business class. The flight...

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Business CDG - NRT More than 3 years 6 reactions 74 views
Anto26

JAL stole out tickets



Booking # 25***56 through ch****air.com
JAL really screwed us over.

I'm not talking about being shorted a few bucks, I'm talking about almost $1,200.00. My wife was to fly from boston to Manila with our 5 month old daughter on JAL. Long story short, she missed her flight. I figured we could just book a later flight for her... WRONG! JAL canceled my wifes return ticket. We could not have been more shocked.

The return ticket was for 17 days later... so why was it canceled? Then to top all of this off i see that my wife's tickets were back for sale. from what i could tell JAL resold my wife's return ticket from Manila to Narita & her flight from Narita to JFK. thank you so much JAL we will never book another flight with your company EVER!

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Economy BOS - MNL More than 3 years 3 reactions 14 views
Patrick E.

Excellent service



This was an excellent experience with Japan Airlines. The cabin crew were cheerful and attentive; and because I was on crutches, the stewardesses were even more considerate and attentive. They'd already made special arrangements for me on the ground when I got to Helsinki: there was a wheelchair already waiting for me. The meals were of good quality and the service provided onboard the plane was perfect. I strongly recommend this airline.

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Economy NRT - HEL More than 3 years 5 reactions 86 views
Atrahasis

Flawless, just like the departure flight



Flawless return flight from Tokyo, just like the departure flight. The only glitch: there was a small problem checking in Tokyo since Finnair is not...

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Economy NRT - HEL More than 3 years 2 reactions 265 views
arktic

Worthy of a Japanese airline



This was very pleasant flight between Helsinki and Tokyo on my way to Nouméa for a second time. Good meals, high-quality onboard service, the quantity was sufficient and the flight attendants came by regularly to serve refreshments.

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Economy HEL - NRT More than 3 years 2 reactions 26 views
arktic
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31 traveler reviews

Overall rating

3,85 / 5
3.85 stars over 5 - Based on 13 customers reviews
5 stars
36%
4
29%
3
7%
2
21%
1
7%

Ranking

6

Compare

Ratings summary

Value (price + quality) 3,46 / 5
Comfort 4 / 5
Costumer service 4,31 / 5
Your opinion of security 4,58 / 5
Food 3,64 / 5
Management of luggage 3,54 / 5
Comfort 4 / 5
Detailed ratings »

Opinions about Japan Airlines

Author Title Rating
UAL Excellent Flight 5/5
Opinions about Japan Airlines

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40 travelers pictures

Discover your next flight in pictures

  • Taipei en vue
  • Ecran
  • Ecran dans dossier
  • Déjeuner
  • Arrivée sur la baie d'Osaka !
  • Plateau copieux et excellent
  • Ecran, taille très petite
  • Siège J
  • Déjeuner
  • Consignes sécurité
  • Cabine business
  • B777-200
  • Flight pictures #13
  • Flight pictures #14
  • Embarquement
  • Chargement du 787
  • Débarquement sur le tarmac
  • Safety video
  • Débarquement sur le tarmac
  • Atterrissage à Tokyo Narita
  • Arrivée à Haneda
  • Affichage porte embarquement
  • hublot, réglage luminosité , gadget , je préfère de loin le simple volet !
  • Au revoir du personnel technique !
  • Menu : plan de la petite barquette rose (voir photo 4)
  • Siège spacieux
  • Arrivée vers Tao yuan
  • Déjeuner toujours avec vin made in France et trois entrées !
  • Flight pictures #29
  • Remorque
  • Chargement du 737
  • Apéritif de qualité!
  • Embarquement ...
  • Flight pictures #34
  • Child meal ludique!
  • Siège business
  • Flight pictures #37
  • Collation
  • Décollage et vue d'Itami
  • Plateau repas Très correct et copieux.

2 contacts

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Sales  United Kingdom

Phone: 0344 8 569 778

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Updated on 12 April 2015 | Report a problem

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In France

1 Rond-point Champs Elysées M Dassault
75008 Paris
France
Phone: 0810 747 700

Is it working? 0 positiv votes 1 negativ votes
Updated on 20 February 2019 | Report a problem