Review of Lew about the flight Iberia between Paris Orly and Madrid on 26/07/2015 in Economy
Note: This review is about an experience that happened more than 3 years ago.

Today we flew from Orly West to Madrid with Iberia.
We reserved the tickets on the airline's website, which was not a great example of its kind and could have been improved by avoiding error pages during the reservation (AF does better in this area).

Check-in was without problems, and I didn't run into any cases of the extortion that I read about in other reviews of Iberia involving use of debit cards with names that were different from the passenger's. The atmosphere in Hall 1 at Orly West felt a little low-cost.

The boarding groups were respected (groups were marked on the boarding pass: Priority A was for families with children and there were three other groups depending on where in the plane you were sitting).

The flight went by with no problems. The seats were Recaro leather seats. When it came to service, the flight attendants spoke Spanish and a little English but everyone was still able to communicate. I hesitated to try the legendary telepizza but changed my mind for a croissant sandwich whose long ingredient list made me wonder.

They offered drinks regularly, with or without lemon, which was a personal touch from the airline (either that or this is normal in Spain and I didn't know about it).

They brought a duty-free cart around near the end of the flight.

Waiting for our luggage in Barajas turned out to be rather long, which was too bad (at least 20-30 minutes). A good experience overall.

Overall rating
3 / 5
Value (price + quality)
3 / 5
On the ground
Check-in and boarding
4 / 5
Management of luggage
2 / 5
On board
4 / 5
Costumer service
4 / 5
Your opinion of security
4 / 5
2 / 5
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By Lew, about Iberia, , via its phone
Posted online by HappyFlight, on 28 July 2015
This review has been read 77 times
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This review is also available in French.

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  • Photo pas très presentable mais qui a le mérite d'exister...
  • Eau avec citron

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