Iberia

241 reviews - - Updated 20 hours ago
IB / IBE
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241 traveler reviews

Overall rating

2,98 / 5
2.98 stars over 5 - Based on 80 customers reviews
5 stars
6%
4
36%
3
28%
2
9%
1
21%

Ranking

56

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Ratings summary

Value (price + quality) 3,19 / 5
Comfort 3,06 / 5
Costumer service 3,17 / 5
Your opinion of security 3,63 / 5
Food 2,55 / 5
Management of luggage 3,55 / 5
Comfort 3,06 / 5
Detailed ratings »

Opinions about Iberia

Author Title Rating
Kevelair Unacceptable! 1/5
AirNapoleon An old-fashioned IB flight 3/5
Lew Efficient 3/5
Opinions about Iberia

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Catastrophic onboard service and management of the delay



We took a Santiago to Madrid flight (about 12 hours) and found ourselves in a cabin without personal TVs (to be accurate that's understandable since...

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Economy SCL - MAD 08/2015 6 reactions 122 views
Pierrick M.

Almost low-cost



I took a flight from Quito (Ecuador) to Paris with a layover in Madrid.

The first flight went pretty badly. There were no televisions on board, which I didn't know was possible for an 11-hour flight. They showed us an animated movie and a romantic comedy on a common screen that skipped every two minutes. What's more the legroom was ridiculous.

The in-flight meal was pretty simple, nothing great however, just like the snack.

The second flight, from Madrid to Paris, went a little better, since I was near the emergency exits. There was however one big surprise, no snack during the flight. Nothing at all, not even a glass of water, you had to pay like with Low-Cost airlines such as EasyJet, which I find pretty bad on their part.

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Economy UIO - ORY 08/2015 3 reactions 47 views
LouisJames

IB. some positive things but also some negative ones.



Hello. I'm going to talk about the trip that I made on Sunday August 9 on a Madrid-Paris. So to start with the ground crew was very friendly and...

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Economy MAD - ORY 08/2015 4 reactions 116 views
Pierre987

An old-fashioned IB flight



This was a business class flight on a large plane that was really old. Iberia was offering two flights from London Heathrow to Madrid around the...

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Business LHR - MAD 08/2015 7 reactions 114 views
AirNapoleon

Efficient



Today we flew from Orly West to Madrid with Iberia. We reserved the tickets on the airline's website, which was not a great example of its kind and...

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Economy ORY - MAD 07/2015 6 reactions 77 views
Lew

Horror flight



Over 6hrs delay in getting to Lisbon but Iberia has said this is not their fault. A British Airways pseudo company with flagrant disregard for EC Regulation 261/2004.

Flight IB3919 (delayed), IB3102 (missed) and IB3106 (delayed) a through ticket on 26.05.15 from Palma de Mallorca to Lisbon, via Madrid with the scheduled departure time of 13:20 from Palma and arrival in Lisbon at 15:55. But due to Iberia delay eventually arrived in Lisbon after 22:30. over 6 hours late at LISBON.

My booking number is 075-2****99 and booking reference ZF****H.

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Economy PMI - LIS 05/2015 2 reactions 1 views
Iberia_Never

Unacceptable!



It's no longer conceivable to travel on an airplane whose cabins are so badly maintained; flying on this Airbus A340 was a real ordeal from the...

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Economy PTY - MAD 05/2015 53 reactions 834 views
Kevelair

No surprises



This flight was basically the same as the departure flight.
One highlight, the dinner was lobster, which is always good to have in economy class.
The crew was pretty pleasant.
I had an overall good impression.

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Economy HAV - MAD More than 3 years 1 reactions 61 views
bob8935

Miserliness when you have a hold on us



There was no snack during the flight, which was too bad. In the 1h30min of the flight in a small plane like this one everything was possible, no reading either. 150 characters is too much when you don't have a lot to say.

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Economy MAD - MRS 04/2015 1 reactions 40 views
diver

Really cold flight



A very cold flight. At boarding all of the passengers were given blankets to protect them from how cold it was in the plane, and it stayed that cold way all the way to Madrid.

It as a comfortable flight with a very good meal, unlike on Air France.

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Economy SJO - MAD 04/2015 1 reactions 41 views
diver

93 travelers pictures

Discover your next flight in pictures

  • Autre choix de plat
  • En approche
  • Flight pictures #3
  • Leg room juste
  • Flight pictures #5
  • Madrid en vue...enfin presque !
  • tablettes fatiguées
  • Plateau repas
  • Flight pictures #9
  • The
  • Intérieur de la cabine, climatisation à fond (fumée de condensation sortant des bouches)
  • Leg room floue
  • Appareil
  • Contenu de la pochette; poche, carte de sécurité, menu, et magazine (non-autoglorifiant) de la...
  • Flight pictures #15
  • En approche très proche!
  • Photo pas très presentable mais qui a le mérite d'exister...
  • Flight pictures #18
  • Pochette
  • Flight pictures #20
  • Deuxième collation
  • Eau avec citron
  • Pays basque
  • Vieux (gros) sièges
  • Collation (payante)
  • assise fatiguée
  • Plein d'espace pour les jambes!
  • Flight pictures #28
  • Bye bye america!
  • Flight pictures #30
  • Flight pictures #31
  • espace
  • Flight pictures #33
  • Collation (2)
  • Caméra extérieure
  • Notre avion, avec l'ancienne livrée d'IB
  • Ancienne livrée
  • Ancienne livrée (penchée...)
  • Flight pictures #39
  • accoudoirs sales
  • Plat principal.
  • Vue depuis le siège 6F
  • Flight pictures #43
  • Gâteau aux couleurs de la compagnie, on est jamais assez corporate
  • Flight pictures #45
  • Hublot (Il fait meilleur là haut)
  • Flight pictures #47
  • IFE
  • Flight pictures #49
  • Flight pictures #50
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6 contacts

Find the best way to contact your airline.

Sales  Spain

Phone: 902 400 500

Is it working? 2 positiv votes 1 negativ votes
Updated on 20 April 2015 | Report a problem

Sales  United Kingdom

Phone: 0 870 609 0500

Is it working? 0 positiv votes 0 negativ votes
Updated on 15 January 2014 | Report a problem

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