Iberia

247 reviews - - Updated 9 hours ago
IB / IBE

Terrible



For starters, there was no leg room at all.

My knees touched the seat in front the whole flight. Second to this their 'wifi' did not work at all, even their own website didn't work.

Some things couldn't be helped fair enough (turbulence and other people). Also some of their announcements got annoying, things that are irrelevant.

Some of the little tunes played through out the flight got annoying very fast.

The seating is also very un-comfortable, no room at all and i an a person of average size (5'10).

If I was you I would find a different airline, it may be more expensive but i would have rather got multiple trains and busses back to England than get on the plane...

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Economy MAD - LGW 02/2017
Rico

Catastrophic onboard service and management of the delay



We took a Santiago to Madrid flight (about 12 hours) and found ourselves in a cabin without personal TVs (to be accurate that's understandable since...

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Economy SCL - MAD 08/2015 6 reactions 122 views
Pierrick M.

Almost low-cost



I took a flight from Quito (Ecuador) to Paris with a layover in Madrid.

The first flight went pretty badly. There were no televisions on board, which I didn't know was possible for an 11-hour flight. They showed us an animated movie and a romantic comedy on a common screen that skipped every two minutes. What's more the legroom was ridiculous.

The in-flight meal was pretty simple, nothing great however, just like the snack.

The second flight, from Madrid to Paris, went a little better, since I was near the emergency exits. There was however one big surprise, no snack during the flight. Nothing at all, not even a glass of water, you had to pay like with Low-Cost airlines such as EasyJet, which I find pretty bad on their part.

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Economy UIO - ORY 08/2015 3 reactions 47 views
LouisJames

IB. some positive things but also some negative ones.



Hello. I'm going to talk about the trip that I made on Sunday August 9 on a Madrid-Paris. So to start with the ground crew was very friendly and...

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Economy MAD - ORY More than 2 years 4 reactions 116 views
Pierre987

An old-fashioned IB flight



This was a business class flight on a large plane that was really old. Iberia was offering two flights from London Heathrow to Madrid around the...

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Business LHR - MAD More than 2 years 7 reactions 114 views
AirNapoleon

Efficient



Today we flew from Orly West to Madrid with Iberia. We reserved the tickets on the airline's website, which was not a great example of its kind and...

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Economy ORY - MAD More than 2 years 6 reactions 77 views
Lew

Horror flight



Over 6hrs delay in getting to Lisbon but Iberia has said this is not their fault. A British Airways pseudo company with flagrant disregard for EC Regulation 261/2004.

Flight IB3919 (delayed), IB3102 (missed) and IB3106 (delayed) a through ticket on 26.05.15 from Palma de Mallorca to Lisbon, via Madrid with the scheduled departure time of 13:20 from Palma and arrival in Lisbon at 15:55. But due to Iberia delay eventually arrived in Lisbon after 22:30. over 6 hours late at LISBON.

My booking number is 075-2****99 and booking reference ZF****H.

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Economy PMI - LIS More than 2 years 2 reactions 1 views
Iberia_Never

Unacceptable!



It's no longer conceivable to travel on an airplane whose cabins are so badly maintained; flying on this Airbus A340 was a real ordeal from the...

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Economy PTY - MAD More than 2 years 53 reactions 834 views
Kevelair

No surprises



This flight was basically the same as the departure flight.
One highlight, the dinner was lobster, which is always good to have in economy class.
The crew was pretty pleasant.
I had an overall good impression.

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Economy HAV - MAD More than 3 years 1 reactions 61 views
bob8935
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247 traveler reviews

Overall rating

2,69 / 5
2.69 stars over 5 - Based on 59 customers reviews
5 stars
5%
4
29%
3
25%
2
12%
1
29%

Ranking

63

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Ratings summary

Value (price + quality) 2,97 / 5
Comfort 2,8 / 5
Costumer service 3 / 5
Your opinion of security 3,6 / 5
Food 2,43 / 5
Management of luggage 3,33 / 5
Comfort 2,8 / 5
Detailed ratings »

Opinions about Iberia

Author Title Rating
Pierrick M. Catastrophic onboard service and management of the delay 1/5
Trudy Willis Madrid Arrival and Transfer to Malaga 2/5
Opinions about Iberia

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93 travelers pictures

Discover your next flight in pictures

  • Pays basque
  • Notre voisin à l'arrivée à la porte
  • Plateau repas
  • Eau avec citron
  • Flight pictures #5
  • Flight pictures #6
  • Appareil
  • Pochette
  • Arrivée à Madrid
  • Flight pictures #10
  • cabine
  • assise fatiguée
  • espace
  • Le carrosse
  • Menu de l'IFE
  • Plateau repas
  • Plat principal.
  • Flight pictures #18
  • IFE
  • Madrid en vue...enfin presque !
  • accoudoirs sales
  • Flight pictures #22
  • Madrid au loin
  • Ancienne livrée (penchée...)
  • Flight pictures #25
  • ¡Buenos dias!
  • Contenu de la pochette; poche, carte de sécurité, menu, et magazine (non-autoglorifiant) de la...
  • Flight pictures #28
  • Ancienne livrée
  • CA DONNE ENVIE DE PLEURER :-p
  • repas
  • Flight pictures #32
  • Intérieur de la cabine, climatisation à fond (fumée de condensation sortant des bouches)
  • Autre choix de plat
  • Flight pictures #35
  • L'avion vu du débarquement
  • Couverture et coussin
  • Flight pictures #38
  • Collation (payante)
  • Flight pictures #40
  • Deuxième collation
  • Flight pictures #42
  • Leg room floue
  • The
  • Gâteau aux couleurs de la compagnie, on est jamais assez corporate
  • Flight pictures #46
  • Leg room juste
  • Vieux (gros) sièges
  • Iberia land
  • Flight pictures #50
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6 contacts

Find the best way to contact your airline.

Sales  Spain

Phone: 902 400 500

Is it working? 2 positiv votes 1 negativ votes
Updated on 20 April 2015 | Report a problem

Sales  United Kingdom

Phone: 0 870 609 0500

Is it working? 0 positiv votes 0 negativ votes
Updated on 15 January 2014 | Report a problem

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