288 reviews - - Updated 28 minutes ago


For starters, there was no leg room at all.

My knees touched the seat in front the whole flight. Second to this their 'wifi' did not work at all, even their own website didn't work.

Some things couldn't be helped fair enough (turbulence and other people). Also some of their announcements got annoying, things that are irrelevant.

Some of the little tunes played through out the flight got annoying very fast.

The seating is also very un-comfortable, no room at all and i an a person of average size (5'10).

If I was you I would find a different airline, it may be more expensive but i would have rather got multiple trains and busses back to England than get on the plane...

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Economy MAD - LGW More than 2 years

Catastrophic onboard service and management of the delay

We took a Santiago to Madrid flight (about 12 hours) and found ourselves in a cabin without personal TVs (to be accurate that's understandable since...

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Economy SCL - MAD More than 3 years 7 reactions 122 views
Pierrick M.

Almost low-cost

I took a flight from Quito (Ecuador) to Paris with a layover in Madrid.

The first flight went pretty badly. There were no televisions on board, which I didn't know was possible for an 11-hour flight. They showed us an animated movie and a romantic comedy on a common screen that skipped every two minutes. What's more the legroom was ridiculous.

The in-flight meal was pretty simple, nothing great however, just like the snack.

The second flight, from Madrid to Paris, went a little better, since I was near the emergency exits. There was however one big surprise, no snack during the flight. Nothing at all, not even a glass of water, you had to pay like with Low-Cost airlines such as EasyJet, which I find pretty bad on their part.

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Economy UIO - ORY More than 3 years 3 reactions 47 views

IB. some positive things but also some negative ones.

Hello. I'm going to talk about the trip that I made on Sunday August 9 on a Madrid-Paris. So to start with the ground crew was very friendly and...

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Economy MAD - ORY More than 3 years 4 reactions 116 views

An old-fashioned IB flight

This was a business class flight on a large plane that was really old. Iberia was offering two flights from London Heathrow to Madrid around the...

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Business LHR - MAD More than 3 years 7 reactions 114 views


Today we flew from Orly West to Madrid with Iberia. We reserved the tickets on the airline's website, which was not a great example of its kind and...

Read more about « Efficient »
Economy ORY - MAD More than 3 years 6 reactions 77 views

Horror flight

Over 6hrs delay in getting to Lisbon but Iberia has said this is not their fault. A British Airways pseudo company with flagrant disregard for EC Regulation 261/2004.

Flight IB3919 (delayed), IB3102 (missed) and IB3106 (delayed) a through ticket on 26.05.15 from Palma de Mallorca to Lisbon, via Madrid with the scheduled departure time of 13:20 from Palma and arrival in Lisbon at 15:55. But due to Iberia delay eventually arrived in Lisbon after 22:30. over 6 hours late at LISBON.

My booking number is 075-2****99 and booking reference ZF****H.

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Economy PMI - LIS More than 3 years 2 reactions 1 views


It's no longer conceivable to travel on an airplane whose cabins are so badly maintained; flying on this Airbus A340 was a real ordeal from the...

Read more about « Unacceptable! »
Economy PTY - MAD More than 3 years 54 reactions 834 views

No surprises

This flight was basically the same as the departure flight.
One highlight, the dinner was lobster, which is always good to have in economy class.
The crew was pretty pleasant.
I had an overall good impression.

Read more about « No surprises »
Economy HAV - MAD More than 3 years 1 reactions 61 views
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288 traveler reviews

Overall rating

2,05 / 5
2.05 stars over 5 - Based on 19 customers reviews
5 stars




Ratings summary

Value (price + quality) 2,37 / 5
Comfort 2,67 / 5
Costumer service 2,39 / 5
Your opinion of security 3,39 / 5
Food 1,94 / 5
Management of luggage 2,76 / 5
Comfort 2,67 / 5
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  • Flight pictures #1
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  • Plein d'espace pour les jambes!
  • Pays basque
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  • ¡Buenos dias!
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  • Gâteau aux couleurs de la compagnie, on est jamais assez corporate
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  • Flight pictures #13
  • Bye bye america!
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  • Collation (payante)
  • L'avion vu du débarquement
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  • Ancienne livrée
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  • Vue depuis le siège 6F
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  • Photo pas très presentable mais qui a le mérite d'exister...
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  • Flight pictures #31
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  • Plein d'espace (tout court)
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  • Flight pictures #40
  • Notre avion, avec l'ancienne livrée d'IB
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