transavia : Amsterdam - Paris Orly

2 reviews - - Updated 7 hours ago
TO / TRA AMS / ORY
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2 traveler reviews

Overall rating

1 / 5
1 stars over 5 - Based on 1 customers reviews
5 stars
0%
4
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3
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2
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1
100%

Ratings summary

Value (price + quality) 1 / 5
Comfort 1 / 5
Costumer service 1 / 5
Management of luggage 1 / 5
Comfort 1 / 5
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Worst experience/no customer service



My flight was delayed for more than 4 hours last minute. Of course we could not contact them as they start to work 8am only... So I submitted...

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Economy AMS - ORY More than 2 years 2 reactions
Zivile

Don't do it, you will regret it!



They cancelled my flight 12 hours before takeoff.

They sent a nice email saying that they would refund my fare. I submitted the information three different times whilst they ignored my emails.

I resorted to contacting them via their Facebook page. They promised to take care of things via email, which they didn't.

After four months of trying to get a refund using their channels, I hired a third party to retrieve my refund.

Transavia's customer service is appalling/nonexistent. Beware!

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Economy AMS - ORY More than 3 years
cycl0ne564

3 contacts

Find the best way to contact your airline.

Sales  France

Phone: 0892 058 888 (0.34€/min)
Online

Is it working? 8 positiv votes 2 negativ votes
Updated on 24 June 2017 | Report a problem

Sales  Netherlands

Phone: 0900 0737 (1.30€ par appel)
Online

Is it working? 4 positiv votes 1 negativ votes
Updated on 30 August 2018 | Report a problem

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