transavia

318 reviews - - Updated 3 hours ago
TO / TRA
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318 traveler reviews

Overall rating

3,3 / 5
3.3 stars over 5 - Based on 135 customers reviews
5 stars
21%
4
33%
3
20%
2
6%
1
20%

Ranking

38

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Ratings summary

Value (price + quality) 3,24 / 5
Comfort 3,43 / 5
Costumer service 3,49 / 5
Your opinion of security 3,98 / 5
Food 2,74 / 5
Management of luggage 3,41 / 5
Comfort 3,43 / 5
Detailed ratings »

Opinions about transavia

Author Title Rating
Zivile Worst experience/no customer service 1/5
Opinions about transavia

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A perfect flight



- There were no delays at departure and the arrival was even a few minutes early. - A welcoming flight crew :) - Very comfortable seats with plenty...

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Economy ORY - BCN More than 2 years 9 reactions 126 views
BOSno75

Do not trust them !



My flight was 5 hours late. I had to leave at 7.45 pm and I left at 01h45 am. I was home at 6am. Lots of problems, lots of money. I have already sent two emails and nobody has answered me yet. I think I am gonna ask my lawyer, because it is not the way to deal with customers: it is barbaric and ruthless. It was a (tiring and stressful) nightmare and I paid my ticket 165 euro. I did not expect Transavia to be so direspectuful and disorganized.

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Economy NAP - ORY More than 3 years 6 reactions 30 views
Zoe2304

Endless delay hell



This was my second time flying with Transavia and the second time the plane was over three hours late.
For the last segment, from Tunis to Orly, the plane was so late that we landed at Charles de Gaulle.

The cabin crew barely apologized and gave no information to the passengers.

It was always too cold inside the plane, especially during takeoff, when it was barely tolerable if you were wearing a sweater. Customer service was nonexistent. I do not recommend this airline.

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Economy ORY - TUN More than 3 years 13 reactions 272 views
Pauline8575

Very nice flight



Pleasant flight, pleasant and smiling cabin crew, adequately clean airplane. The air conditioning was too cold; my companion was cold throughout the...

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Economy ORY - DBV More than 3 years 30 reactions 1,6k views
Alex.b

Very good, just like the departure flight



Having already provided a review about the departure flight. I have a lot less to say on the subject this time.

Baggage check-in was fast. The plane left on time and arrived at Orly on time.

The welcome from the flight crew was once again nice and cheerful—the Transavia crews are truly dynamic and friendly. The crew has a nice attitude and it's very pleasant.

There was a very good hot meal served (thank you, Servair). During the rest of the flight they offered tea, coffee, juice, soda, cake and fruit.

Disembarkation was by bus since we were still parked far away.

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Economy SID - ORY More than 3 years 6 reactions 136 views
Love is in the Air

Very pleased with my flight



This went on a one-way Paris-Lisbon flight with this airline and I was not disappointed. The flight was booked 15 days before departure for a 6 a.m...

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Tweet from the airline
Economy ORY - LIS More than 3 years 10 reactions 1,3k views
carmine49

Rather sufficient...



Left at 4:00 in the morning to go to Orly South, I arrived 2 hours in advance and I went to the check-in counter. All the morning destinations were...

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Economy ORY - SID More than 3 years 23 reactions 3,6k views
LMA

A 5h alteration imposed by the airline and no refund at all



My friend and I booked a return plane ticket from Paris to Lisbon (13 to 17 November). Two days after the booking there was an email from the airline informing us that the outbound flight scheduled for 5:15 pm had been brought forward to 6:20 in the morning.

In the email, I was invited to click on a tab to accept the alteration... But that was out of the question! I live in the north of Paris, so impossible to get there in time by public transport, and taking a taxi was out of the question! So I asked for a refund...

Between incompetent operators, conflicting information and being hung-up on, I'm still waiting for my refund.

My advice: avoid at all costs!

I'll never use them again. I'm finished with Air France's low-cost!

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Economy ORY - LIS More than 3 years 2 reactions 305 views
titinette

Outaregous



A more than 12-hour delay with no agent there to help us. No compensation given. No solution, not even a message with an explanation of our situation.

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Economy VCE - ORY More than 3 years 10 reactions 155 views
leoguenoun

144 travelers pictures

Discover your next flight in pictures

  • Flight pictures #1
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  • Au départ d'Orly
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  • B737-800
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  • Le écrans collectifs sur lesquels passent le reportage et vidéo gag :)
  • Flight pictures #14
  • Notre avion à Orly
  • cabine B737-800
  • Les sièges
  • Survol de Venise - TO3791 TIA-ORY
  • Flight pictures #19
  • embarquement
  • On quitte l'Europe
  • Notre avion à Orly
  • Embarquement matinal B737-800
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  • débarquement
  • Apéro Time !
  • au revoir Agadir
  • Prétention ADP
  • Flight pictures #30
  • Survol du Glacier d'Aletsch (Suisse) - TO3791 TIA-ORY
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  • Embarquement pour le vol retour vers Nantes.
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  • cabine en vol
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  • Cabine
  • Au départ de Tunis-Carthage, le quartier de la Soukra
  • Simplicité Transavia
  • Un ryanair pour Marseille
  • Flight pictures #45
  • Flight pictures #46
  • Le golfe de Tunis
  • Flight pictures #48
  • Survol de l'Oberland bernois (Suisse) - TO3791 TIA-ORY
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3 contacts

Find the best way to contact your airline.

Sales  France

Phone: 0892 058 888 (0.34€/min)
Online

Is it working? 8 positiv votes 2 negativ votes
Updated on 24 June 2017 | Report a problem

Sales  Netherlands

Phone: 0900 0737 (1.30€ par appel)
Online

Is it working? 3 positiv votes 1 negativ votes
Updated 39 days ago | Report a problem

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