Poor customer service

Review of Johnie about the flight transavia between Amsterdam and Pisa on 08/06/2018 in Economy
Johnie TO / TRA AMS / PSA

We had planned to have a two day visit in Amsterdam before joining a Tuscany tour on June 6. After checking into our room we received a message from Transavia that our June 8 flight was cancelled because of a planned strike of Italian air traffic employees. We were able to rebook our flight to the next day so we would be in Pisa I'm time for our Tuscany tour but we missed one day of our two day stay in Amsterdam incurring extra expenses of the room in Amsterdam and a prepaid visit to the Anne Frank museum of $250. We filed a complaint with Transavia and were denied. $250 is a lot of money to us as we are both retired. If you can fly with another company please do as Transavia certainly will not look after the customers interests.

General
Overall rating
1 / 5
Value (price + quality)
2 / 5
On board
Costumer service
1 / 5
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By Johnie, about transavia, , via its tablet
Posted online by admin, on 21 July 2018, view original version
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