Worst flight so far - Extreme cold in the airplane.

Review of Adam S. about the flight transavia between Eindhoven and Malaga on 18/01/2018 in Economy
Adam S. TO / TRA EIN / AGP

I've never been so cold on a flight before. I was wearing boots, winter jacket and a scarf, and I was freezing, especially my leggs. There was ICE forming on the plastic frame of the interrior window. ON THE FRAME.

The strange thing was that the part of the plane wall, above th window was normal at touch, but the part bellow, WAS FREEZING. I have asked two flights attendants why is this happening, and if there is something wrong.

One of them told me that if I don't like it, I should move or exchange seats with someone else. The other one said, with a false and forced smile, that there is nothing wrong. I have asked her to touch the wall, and feel the heat difference from the upper part of the window, and the lower part. She just ignored me, and said that it's normal and she does not feel anything.

That's when other passengers arround, sick of the flight attendand insisting it is not cold, started to get into the discussion and confirm that it is very cold.

I find this to be very rude. No apologies, nothing.

Beside this, the plane was dirty. I even saw a used tissue, under the seat in front of me. Leg space is tiny, and I am not a tall or large person (1,75m, athelitic)

I advise you to AVOID this company at all costs. At least on this route, you have other alternatives, at comparable prices.

Overall rating
1 / 5
Value (price + quality)
3 / 5
On the ground
Check-in and boarding
3 / 5
Management of luggage
3 / 5
On board
2 / 5
Costumer service
1 / 5
Your opinion of security
2 / 5
3 / 5
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By Adam S., about transavia, , close to Gibraltar
Posted online by admin, on 19 January 2018, view original version
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