Worst experience/no customer service

Review of Zivile about the flight transavia between Amsterdam and Paris Orly on 21/04/2017 in Economy
Zivile TO / TRA AMS / ORY

My flight was delayed for more than 4 hours last minute.

Of course we could not contact them as they start to work 8am only...

So I submitted complain mentioning to contact me asap regarding the refund and that I am not going to take the flight as it is not possible.

I had to rush the same minute to find another solution, to get another ticket for 300EUR as I had important plans in Paris already and could not miss it. Now, after almost a week of thinking, they reply me, I would get a compensation, but I refused to take the almost 5 hours delayed flight, so I cannot get any refund...

Basically, the customer service in this company does not exist, they do not take any responsibility. it is not the cheapest airlines, although in the cheapest ones you are treated as a respected customer, staff is more polite and seats have more space.

it was the worst experience. I have read many reviews now, and noticed their flights are always late/delayed. I had flight back with them on Sunday, and indeed it was delayed another 30min. They do not even communicate this to the customers and staff is not even sorry about this or offering help, eventhough half of the passengers missed last trains from Amsterdam.

I would never recommend to take risk and fly with this airline.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Comfort
1 / 5
Costumer service
1 / 5
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By Zivile, about transavia, , close to Amsterdam, North Holland, Netherlands
Posted online by Nicolas, on 18 May 2017, view original version
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