Worst service ever

Review of Miranda G. about the flight transavia between Dubai and Amsterdam on 23/02/2017 in Economy
Miranda G. TO / TRA DXB / AMS
Note: This review is about an experience that happened more than 2 years ago.

If you book with Transavia, prepare yourself for the worst service ever:
- When you ask the staff to order a drink, you get the answer 'We'll be passing by with our food and drink service soon'. Read: 50 minutes later...
- They don't tell you in advance when they have to wait 2 hours (...) in a plane for a stopover as they couldn't land in the Netherlands because of a storm, although they had this information before taking off.
- While the total trip was already 9 hours, and including the delay 11 hours, the only compensation was a cup of tea or coffee.

On my way back I took Qatar Airways for also a very reasonable price. Difference in service was huge: Very convenient chairs, able to charge your mobile during the flight, view movies, smiling staff, and they immediately took my order - for free...

General
Overall rating
1 / 5
Value (price + quality)
2 / 5
On board
Comfort
1 / 5
Costumer service
1 / 5
Food
1 / 5
Share!
Was this review helpful?
0
0
By Miranda G., about transavia, , close to Dubai, Dubai, United Arab Emirates
Posted online by Nicolas, on 10 March 2017, view original version
Flag this review

Are you a representative of transavia and would like to reply to this review or be notified by email when reviews are published about your airline company? Please contact us!

Add a comment

Read transavia reviews