Don't do it, you will regret it!

Review of cycl0ne564 about the flight transavia between Amsterdam and Paris Orly on 02/07/2016 in Economy
cycl0ne564 TO / TRA AMS / ORY
Note: This review is about an experience that happened more than 2 years ago.

They cancelled my flight 12 hours before takeoff.

They sent a nice email saying that they would refund my fare. I submitted the information three different times whilst they ignored my emails.

I resorted to contacting them via their Facebook page. They promised to take care of things via email, which they didn't.

After four months of trying to get a refund using their channels, I hired a third party to retrieve my refund.

Transavia's customer service is appalling/nonexistent. Beware!

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On board
Costumer service
1 / 5
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By cycl0ne564, about transavia, , close to Albania
Posted online by Nicolas, on 17 November 2016, view original version
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