They cancelled my flight 12 hours before takeoff.
They sent a nice email saying that they would refund my fare. I submitted the information three different times whilst they ignored my emails.
I resorted to contacting them via their Facebook page. They promised to take care of things via email, which they didn't.
After four months of trying to get a refund using their channels, I hired a third party to retrieve my refund.
Transavia's customer service is appalling/nonexistent. Beware!
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