Disgraceful customer service

Review of afarndale about the flight transavia between Paris Orly and London Luton on 20/10/2016 in Economy
afarndale TO / TRA ORY / LTN

As a frequent business flyer, I would choose carefully before selecting Transavia. In 20 years of business travel I have never been humiliated to such an extent in front of other passengers. The checking-in attendant was adamant that my case has to go in the hold. I politely asked for the case to join me in the cabin, which was declined a number of times. At one stage I was refused access to the aircraft and detained on the concrete stand until the attendant went to get his supervisor. You can see & hear from the footage I have attached that I was even threatened with the police at one stage.

When the Transavia staff one their little victory over me and as I looked back while climb the stairs to the aircraft after they took my case they were all laughing at the situation. I'm a senior Operations Director of one of the largest technology companies in Europe and I have never been treated as appalling as this ever before by an airline.

The crazy situation, you can see the high level cupboard above my seat was empty. An absolute disgrace.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Costumer service
1 / 5
Your opinion of security
1 / 5
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By afarndale, about transavia, , close to London, England, United Kingdom, via its tablet
Posted online by Nicolas, 39 days ago, view original version
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