No flight - No customer care

Review of Ant1 about the flight transavia between Barcelona and Paris Orly on 02/07/2016 in Economy
Ant1 TO / TRA BCN / ORY
Note: This review is about an experience that happened more than 3 years ago.

Flight was supposed to leave at 8:30am.

It is now 2:30pm - thats 6 hours and we have had false expectations of a new departure time twice already. Have talked to Transavia (politely) and they hung up. There are no updates on their website or Facebook page and they are not responding to chats.
BCN airport emailed them at 10:30 for permission to give stranded passengers water and food. At the time of writing they haven't even bothered to replied.

Judge for yourselves. I will never trust this airline again.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
On board
Costumer service
1 / 5
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By Ant1, about transavia, , close to Barcelona, Catalonia, Spain
Posted online by Nicolas, on 7 July 2016, view original version
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