transavia

286 reviews - - Updated 12 hours ago
TO / TRA
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286 traveler reviews

Overall rating

3,26 / 5
3.26 stars over 5 - Based on 179 customers reviews
5 stars
20%
4
33%
3
22%
2
6%
1
20%

Ranking

40

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Ratings summary

Value (price + quality) 3,27 / 5
Comfort 3,46 / 5
Costumer service 3,58 / 5
Your opinion of security 4,07 / 5
Food 2,85 / 5
Management of luggage 3,55 / 5
Comfort 3,46 / 5
Detailed ratings »

Opinions about transavia

Author Title Rating
Redoualid A good flight 4/5
Ceramo Very good flight 5/5
afarndale Disgraceful customer service 1/5
Opinions about transavia

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Don't do it, you will regret it!



They cancelled my flight 12 hours before takeoff.

They sent a nice email saying that they would refund my fare. I submitted the information three different times whilst they ignored my emails.

I resorted to contacting them via their Facebook page. They promised to take care of things via email, which they didn't.

After four months of trying to get a refund using their channels, I hired a third party to retrieve my refund.

Transavia's customer service is appalling/nonexistent. Beware!

Read more about « Don't do it, you will regret... »
Economy AMS - ORY 07/2016
cycl0ne564

Disgraceful customer service



As a frequent business flyer, I would choose carefully before selecting Transavia. In 20 years of business travel I have never been humiliated to such an extent in front of other passengers. The checking-in attendant was adamant that my case has to go in the hold. I politely asked for the case to join me in the cabin, which was declined a number of times. At one stage I was refused access to the aircraft and detained on the concrete stand until the attendant went to get his supervisor. You can see & hear from the footage I have attached that I was even threatened with the police at one stage.

When the Transavia staff one their little victory over me and as I looked back while climb the stairs to the aircraft after they took my case they were all laughing at the situation. I'm a senior Operations Director of one of the largest technology companies in Europe and I have never been treated as appalling as this ever before by an airline.

The crazy situation, you can see the high level cupboard above my seat was empty. An absolute disgrace.

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Economy ORY - LTN 10/2016
afarndale

No flight - No customer care



Flight was supposed to leave at 8:30am.

It is now 2:30pm - thats 6 hours and we have had false expectations of a new departure time twice already. Have talked to Transavia (politely) and they hung up. There are no updates on their website or Facebook page and they are not responding to chats.
BCN airport emailed them at 10:30 for permission to give stranded passengers water and food. At the time of writing they haven't even bothered to replied.

Judge for yourselves. I will never trust this airline again.

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Economy BCN - ORY 07/2016
Ant1

Perfect



The plane left on time and arrived 20 minutes early. It was a Boeing 737-800 in good shape. The flight crew was mindful of security and very nice (unlike on the departure flight). A low-cost airline the way it should be.

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Economy FAO - ORY 09/2015 1 reactions 19 views
Joël75

Standard low cost



We left 45 minutes late (for technical reasons announced on the ground and for document checks announced by the captain) and arrived 45 minutes late.

The plane was a Boeing 737- 800 that was in good shape inside and outside. There were no particular problems. The crew was careful about security but not very friendly.

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Economy ORY - FAO 08/2015 1 reactions 17 views
Joël75

Very good



A very fast flight with an on-time departure. The flight crew was very nice and friendly. On the other hand they disinfected in front of everyone, which stunned all the people watching. A very calm flight with good food. I will use them again.

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Economy FNC - OPO 08/2015 63 views
Gil M.

A good flight



For our trip to Agadir, the tour operator (Thomas Cook/Jet Tour) put us on Transavia flights. We left for Orly South in the morning for 6:40 am...

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Economy ORY - AGA 07/2015 4 reactions 61 views
Redoualid

Very good flight



Although I usually use standard airlines or charters for my Greece trips, this year I made a round trip flight on Transavia, whose schedules made it...

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Economy LYS - ATH 06/2015 5 reactions 119 views
Ceramo

A perfect flight



- There were no delays at departure and the arrival was even a few minutes early. - A welcoming flight crew :) - Very comfortable seats with plenty...

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Economy ORY - BCN More than 2 years 9 reactions 126 views
BOSno75

Do not trust them !



My flight was 5 hours late. I had to leave at 7.45 pm and I left at 01h45 am. I was home at 6am. Lots of problems, lots of money. I have already sent two emails and nobody has answered me yet. I think I am gonna ask my lawyer, because it is not the way to deal with customers: it is barbaric and ruthless. It was a (tiring and stressful) nightmare and I paid my ticket 165 euro. I did not expect Transavia to be so direspectuful and disorganized.

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Economy NAP - ORY More than 2 years 6 reactions 30 views
Zoe2304

144 travelers pictures

Discover your next flight in pictures

  • En vol
  • Cabine
  • Pitch en issue de secours
  • Flight pictures #4
  • Notre avion à Orly
  • Flight pictures #6
  • Flight pictures #7
  • Un ryanair pour Marseille
  • Menu acheté pour 4€
  • Flight pictures #10
  • Flight pictures #11
  • Flight pictures #12
  • Flight pictures #13
  • Notre b737-800
  • Flight pictures #15
  • Flight pictures #16
  • La cabine
  • Survol de Venise - TO3791 TIA-ORY
  • Une cabine propre et bien tenue, sans distractions ni informations en vol toutefois
  • Flight pictures #20
  • Flight pictures #21
  • Tarmac à Marrakech
  • TO3887 - Porte 27 - LCA
  • Flight pictures #24
  • Survol du Mittelland / Pays des Trois-Lacs (Suisse) - TO3791 TIA-ORY
  • Flight pictures #26
  • L'avion du jour
  • Arrivée au dessus de Lisbonne
  • Flight pictures #29
  • Flight pictures #30
  • cabine B737-800
  • Au départ d'Orly
  • Flight pictures #33
  • Consigne de sécurité
  • Flight pictures #35
  • Survol de l'Oberland bernois (Suisse) - TO3791 TIA-ORY
  • Cabine
  • Flight pictures #38
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  • Flight pictures #40
  • Flight pictures #41
  • Arrivée nuageuse sur Paris
  • Pack 7 euros
  • Flight pictures #44
  • vers la piste qui fait aujourd'hui et décollage et atterissage
  • Flight pictures #46
  • Flight pictures #47
  • Flight pictures #48
  • Flight pictures #49
  • Flight pictures #50
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3 contacts

Find the best way to contact your airline.

Sales  France

Phone: 0892 058 888 (0.34€/min)
Online

Is it working? 7 positiv votes 1 negativ votes
Updated on 15 September 2016 | Report a problem

Sales  Netherlands

Phone: 0900 0737 (1.30€ par appel)
Online

Is it working? 2 positiv votes 1 negativ votes
Updated on 2 June 2016 | Report a problem

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