Pegasus Airlines

41 reviews - - Updated 16 hours ago
H9 / PGT
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41 traveler reviews

Overall rating

1,11 / 5
1.11 stars over 5 - Based on 9 customers reviews
5 stars

Ratings summary

Value (price + quality) 1 / 5
Comfort 1,14 / 5
Costumer service 1 / 5
Your opinion of security 1,17 / 5
Food 1 / 5
Management of luggage 1 / 5
Comfort 1,14 / 5
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Zero Stars.

I have been flying since 1982 for both leisure and business trips. I have flown in various cabins. In all my time flying I have never experienced...

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Economy LGW - SSH More than 3 years 5 reactions 45 views

Zero Stars

The flight crew was welcoming and professional despite the few resources they were given to work with.

The organization at check-in was a joke, jostling and throwing suitcases at the Bishkek airport in the middle of the night.

The ground crew was obviously understaffed and not qualified to handle the amount of passengers.

The flights were consistently at least an hour late.

The luggage was seriously damaged during the trip. There has been no response from customer service and no reimbursement more than 2 months after the fact despite numerous reminders.

The comfort on the airline was less than the bare minimum and the equipment was rundown.

This is an extremely, possibly too low-cost airline that sacrifices safety and punctuality to get a few more euros. Upsetting. Obviously I don’t recommend it under any circumstances. Spend the extra 100 euros, you won’t regret it.

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Economy FRU - CDG More than 3 years

A commendable low-cost airline

Departure was one time, the planes were clean and the staff was nice. There was no screen or free meal, but at 60 Euros for an Istanbul-Lyon flight you can't be picky. Besides, the meal prices were reasonable considering the cost of the flight.

There was a pretty good amount of legroom. The seats didn't recline, but that's fine for a flight that lasts less than 3 hours.

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Economy IST - LYS More than 3 years 7 views

A purely low-cost company, too many delays

I flew with Pegasus for the first time since they were included in a "holiday" package. There's nothing to say about the state of the aircraft, they were OK.
On the other hand, out of the 4 flights (Round trip to Hurghada with a stopover in Istanbul), 3 had a delay of at least 1 hour. Combine that with late hours and it is not pleasant.

What's more, we paid extra for "XL seats" and already I didn't see anything different about them; the space looked the same as the other rows. And secondly, we had the bad luck of not being able to use them!
The agent at the desk put us in another row (standard, obviously) and of course they didn't reimburse us for the surcharge we paid (issue in progress).

In short, a very mixed experience.

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Economy GVA - HRG More than 3 years 2 reactions 35 views

A bit naff

We took off at 1:55 pm and then the hunger pangs began, which meant paying for some food.

After arriving at Istanbul's Sabiha Gökçen Airport we then had to wait at the airport for five hours, which put us in an even worse mood. We took off again at 2:55 am for another hour's flying. There was fortunately nobody sitting next to me. Finally, we arrived in Georgia :)

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Economy BRU - TBS More than 3 years 1 reactions 35 views

A good flight overall

Quite a good flight for a low-cost
The flight was on time.
There was a satisfactory amount of legroom.
We were allowed to take our baby stroller right to the plane, which was very good.
The take-off and landing were both excellent and on time.
The online check-in procedure was OK, though it's a pity that the seats allocated automatically when checking in online were not next to each other. This causes problems when you have children with you. However, they changed this for us at the airport without a problem.
Unfortunately, one of our suitcases missed the connection.

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Economy SAW - TLV More than 3 years 1 reactions 51 views

A good flight on the whole

Quite a good flight for a low-cost airline. The flight was on time. There was a satisfactory amount of legroom. They let us keep our push-chair...

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Economy ORY - SAW More than 3 years 1 reactions 48 views

Dreadful! Absolutely one to avoid.

We set off on a flight to Tel Aviv which included a one-hour stopover in Istanbul. It was the worst journey of our entire lives. The one-hour stopover turned into one lasting seven hours!

The airline lost our baggage on both the outbound and return flights! Nothing was organised properly, and there weren't even any glasses of water for our children.

We chose this flight because of the attractive prices, but in the end it was a big rip off.

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Economy ORY - TLV More than 3 years 4 reactions 58 views

Pleasant flight

Before the flight: - As with most flights departing from the Persian Gulf, takeoff was very early, at 5 a.m. - The Dubai airport is nice, but...

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Economy DXB - SAW More than 3 years 2 reactions 72 views

A tiring flight

Before the flight: - Istanbul’s SABIHA GÖKÇEN airport is small, not completely functional, and at 9 p.m. everything is closed. - Pegasus offers a...

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Economy SAW - DXB More than 3 years 3 reactions 86 views

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4 contacts

Find the best way to contact your airline.

In France

Phone: +33 (0)1 70 70 07 37

Is it working? 34 positiv votes 25 negativ votes
Updated on 19 August 2018 | Report a problem

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Headquarters  Turkey

Pegasus Hava Tasimaciligi Anonim Sirketi
Aeropark Yenişehir Mah. Osmanlı Bulvarı
No:11 34912
Kurtköy Istanbul
Phone: 0 850 250 0 737

Is it working? 6 positiv votes 5 negativ votes
Updated on 4 March 2018 | Report a problem

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