Do NOT fly with Pegasus! Flight cancelled!

Review of Tourist_Chris about the flight Pegasus Airlines between Antalya and Istanbul on 07/01/2020 in Economy
Tourist_Chris H9 / PGT AYT / IST

I am not someone who complains easily, but Pegasus has really been horrific.

My wife and I came to Turkey for our honeymoon and what a horrible experience Pegasus has given us! The customer service was terrible today at Antalya airport. Really horrible!! Our flight PC2009 from Antalya to Istanbul was cancelled. No explanation or notification was given to us. We travelled all the way to the airport just to find that the flight has been cancelled. Then we waited in the queue at the Pegasus office for more than 3 hours with hundreds of other customers (the one lady next to us was over 80 years old!). When we eventually got to the front, the Pegasus employees were very rude. They said that the only option is to give us a flight for two days later (9 Jan)!!! I asked if they will pay for accomodation for us and they said no. How can we sleep on the floor for two nights in an airport!?! And to make it worse this is on our honeymoon!

From now on, we will only fly with Turkish airlines, never again with Pegasus.

Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Costumer service
1 / 5
Your opinion of security
1 / 5
Was this review helpful?
By Tourist_Chris, about Pegasus Airlines, , via its phone
Posted online by admin, 41 days ago, view original version
Flag this review

Are you a representative of Pegasus Airlines and would like to reply to this review or be notified by email when reviews are published about your airline company? Please contact us!

Add a comment

Read Pegasus Airlines reviews